- RELX INC (Annapolis, MD)
- …by driving innovation and excellence. We work collaboratively across user experience , technology, and customer success teams to deliver scalable, ... organization's ecosystem. You will work cross-functionally with user experience , technology, and customer success teams to build scalable, reliable, and… more
- OneMain Financial (Baltimore, MD)
- …to high-fidelity prototyping and user testing, ensuring a seamless and intuitive user experience across all platforms. + Ability to advocate for the needs ... that will impact millions of customers and drive the success of our digital strategy. In this role, you'll... working collaboratively with product, engineering, design, content and user research teams. + Deep experience shipping… more
- CACI International (Arlington, VA)
- Senior End User Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * CACI is seeking a Senior End User Technician to join our team in Arlington, VA....federal and contractor staff, requiring the highest level of customer service and technical proficiency. The candidate is responsible… more
- SpaceX (Washington, DC)
- …and reviews to develop integration plans, assist in architectural overviews, and ensure customer success when building out communications and data systems. + ... Sr. Mission Integration Engineer, User Products (Starshield) at SpaceX Washington, DC SpaceX...network operations, security, sales, and account management to ensure customer mission success . RESPONSIBILITIES: + Serve as… more
- Synergy ECP (Annapolis, MD)
- End User System Engineer Annapolis Junction Description SynergyECP is seeking an experiencedSystems Engineerto join our team. The Systems Engineer analyzes user ... Operational Concept that describes the interactions between the system, the user , and the environment, that satisfies operational, support, maintenance, and disposal… more
- GE HealthCare (Washington, DC)
- …Implement event tracking, user segmentation, and in-app engagements to enhance the customer experience . + Partner with internal teams to integrate data into ... guides, tooltips, and walkthroughs to drive feature adoption and user retention. + Analyze customer behavior data...Amplitude, Heap, etc.). + Knowledge of customer success best practices and methodologies. + Experience … more
- IBM (Washington, DC)
- …Creating Post-Deployment Customer Success Plans: Develop customer success plans aimed at continually increasing active user adoption of IBM's ... **Introduction** A Customer Success (CS) Technical Specialist or... with RedHat OpenShift and Kubernetes. * Familiar with user experience design using software applications *… more
- EBSCO Information Services (Annapolis, MD)
- …inclusive mission. Join us to help make an impact. **Your Opportunity** The Customer Success Manager (CSM) partners with EBSCO's Clinical Decisions customers to ... uptake; identify risks and provide interventions as needed Develop and maintain customer facing collateral, including user guides, integration guides, tutorials,… more
- Wilson Language Training (Annapolis, MD)
- Customer Success Specialist **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together for ... training is growing and is looking to hire a Customer Success Specialist. In this entry-level position,...other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user… more
- Norstella (Annapolis, MD)
- …& deliverables meet the needs of our customers, & that Customer Experience remains high. + Contribute your Client Success expertise to cross-functional ... a "can do" culture and positive environment, advise other Customer Success Managers on account engagement strategy,...& Product Management Teams. + Facilitate an optimal new user on-boarding experience by ensuring users are… more
- ICF (Arlington, VA)
- …and implementing user feedback and research methods/plans tailored to JCDC's Customer Experience framework. + Coordinates approval of PRA related initiatives ... Description ** Customer Experience Senior Advisor** ICF is...services based upon quantitative and qualitative assessments of end user 's needs including leveraging data to inform product, platform,… more
- Deloitte (Baltimore, MD)
- …realize business ROIs by focusing on customer metrics + Measure and drive user experience KPIs, ensuring high standards of user -centered design and rapid ... user experiences for multiple products, demonstrating measurable customer adoption and success metrics. + Minimum...customer needs efficiently and effectively. + Master of User Experience craft, fostering a culture of… more
- Ford Motor Company (Annapolis, MD)
- …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity ... provide education to requestors to determine prioritization based on tangible benefits and/or user experience . **You'll have ** + Bachelor's degree + 3+ years… more
- Amazon (Arlington, VA)
- … experience principles, techniques and patterns - Experience performing user research and/or gathering quantitative customer data - Ability to prototype ... stakeholders in team goals while also owning their own user experience roadmap. Designers collaborate with Product...the rest of the design community to deeply understand customer needs and advocate on their behalf. Join our… more
- Ford Motor Company (Annapolis, MD)
- …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity ... a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of...and building and managing backlogs + 3+ years of experience writing sub-epics, features and user stories… more
- Anywhere Real Estate (Baltimore, MD)
- …and visually appealing interfaces that align with the brand and enhance user experience . Develop interactive prototypes to communicate and validate design ... and Analysis:** Work with UX research to conduct in-depth user research to understand customer needs, pain...test results and feedback to refine and optimize the user experience .Continuously iterate on designs based on… more
- Anywhere Real Estate (Baltimore, MD)
- …and visually appealing interfaces that align with the brand and enhance user experience . Develop interactive prototypes to communicate and validate design ... and Analysis:** Work with UX research to conduct in-depth user research to understand customer needs, pain...test results and feedback to refine and optimize the user experience . Continuously iterate on designs based… more
- CACI International (Washington, DC)
- …analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent ... Synchronize profile information with Active Directory and other sources of user data + Hands-on experience maintaining performance-based human-centric… more
- Ryder System (Annapolis, MD)
- …these needs into user stories and product deliverables to ensure a positive customer & user -centric experience Broad Knowledge of Data. The Product Owner ... Manager is essential to helping shape an impactful market experience as efficiently as possible for clients. Additionally, the...Owner will be a subject matter specialist on the customer and user : their issues, pains, desires,… more
- Dodge Construction Network (Annapolis, MD)
- …customers to define a clear data driven prioritized product roadmap that provides high customer value and user experience + Collaborate with product managers ... for the product, the Product Owner ensures alignment with customer needs and business objectives. By maintaining and prioritizing...+ Engage directly with customers and stakeholders to define user personas, user 's jobs to be done,… more