- WM (Windsor, CT)
- …Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills are ... This role involves working closely with a team of customer service representatives to achieve call center goals and enhance the customer experience,… more
- The Hertz Corporation (Hartford, CT)
- … Customer Relations experience (applicable to internal candidates) + Prior call center and customer service experience + Knowledge of GAR, Carrent, PC ... **Job Description** _The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution … more
- M&T Bank (South Glastonbury, CT)
- …High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center , customer service and/or telesales experience OR A high ... verbal communication and interpersonal skills Proven ability to demonstrate exceptional customer service Well-organized individual with time management and… more
- M&T Bank (New Britain, CT)
- …High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center , customer service , or telesales experience Ability to ... customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer… more
- Pearson (Hartford, CT)
- …support in a customer -facing, high-volume environment, with prior call center or customer service experience strongly preferred. + Proficiency with ... (EE) processes, guiding internal teams and external stakeholders with a customer -centric approach. + Provide expert support on complex enrollment scenarios,… more
- CenterWell (Hartford, CT)
- …Qualifications** + Bachelor's Degree + 2+ years of experience in a call center , patient experience, or customer service role + Telephonic Sales, ... with empathy and efficiency, and providing actionable feedback to improve frontline service delivery. The Care Delivery Call Quality Professional ensures that… more
- Fair Haven Community Health Care (New Haven, CT)
- …workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency. + Implement tools and ... equitable, high-quality, and culturally responsive patient-centered care. Job purpose The Call Center Manager is responsible for the strategic, operational,… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or… more
- Fair Haven Community Health Care (New Haven, CT)
- We are seeking a Call Center Representative to join our dynamic team! (This a remote position in Connecticut, training onsite) The Call Center ... closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while...managing a high volume of incoming calls in a call center environment. Schedules patient appointments and… more
- MetLife (Bloomfield, CT)
- … Customer Care Supervisor ensures that the service team offers a customer -centric experience on every call that is consistent with GCS values and ... continuity, etc. * Supervise and lead a team of customer care associates who engage in providing service...a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and… more
- Liberty Bank (Middletown, CT)
- …will assist in the delivery of all new hire and ongoing training for the Customer Service Center . In addition, the CSC Training & Development Specialist ... and presenting new hire and ongoing training in the Customer Service Center . + Training...plan for any project related training needs that the Call Center will need to support +… more
- Amentum (East Hartford, CT)
- …the staff in enforcing the rules and policies of the ASCs. + Provide front-line customer service as representatives of Amentum and on behalf of the United States ... worked up to fifty-six (56) hours per year. On call employees may be eligible for pro-rated holiday and...expected that providing applicants with the highest level of customer service is primary in all responsibilities.… more
- Prime Therapeutics (Hartford, CT)
- …**Minimum Qualifications** + HS Diploma or GED required + 2 years of experience in Customer Service Must be eligible to work in the United States without the ... the future of pharmacy with us. **Job Posting Title** Customer Care Associate - Philadelphia PACE Application Center...be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. +… more
- The Cigna Group (Bloomfield, CT)
- …Product Management for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to access care. Join us to ... difference. **Responsibilities** + Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized. + Align… more
- Eversource Energy (Windsor, CT)
- …and First Contact Resolution\. + Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all ... years of related customer service experience or five \(5\) years customer contact center experience with at least two \(2\) years of supervisory… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Aspen Dental (Hartford, CT)
- …proficient in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center , or hospitality preferred), with ... critically to understand patient needs, use trained sales and customer service techniques to set appointments.Focus on...and customer care to reach individual and call center goals. + Additional duties as… more
- Oracle (Hartford, CT)
- **Job Description** An Oracle Data Center Technician will perform key roles to delivering core infrastructure & foundational technologies within the OCI data ... center environments. As a skilled technician on a wide...is used and monitored by multiple internal Oracle Cloud service owners and teams. + Documentation of activities and… more
- Oracle (Hartford, CT)
- …of enterprise servers and cabling infrastructure. + Fix and repair of data center hardware and networking infrastructure within Service Level Agreements (SLA). + ... Rack and stack of data center equipment, including but not limited to servers, networking...after shift to the next team member(s). + Provide on- call emergency support at pre-determined times. + Participate and… more
- CVS Health (Hartford, CT)
- …compassionate. And we do it all with heart, each and every day. **Position Summary** Customer Service Representatives are the face of Aetna and impact members' ... service experience by manner of how customer service inquiries and problems via telephone,...spreadsheets in response to inquiries received. + As a call center inbound representative you will be… more