- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- PSI Services (Madison, WI)
- …Learn more about what we do at: https://www.psiexams.com/ **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of ... business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time… more
- Molina Healthcare (Madison, WI)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- CenterWell (Madison, WI)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Madison, WI)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Intertek (Middleton, WI)
- … assurance , testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and ... Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our...+ Excellent organization and time management skills + Excellent customer service skills + Must be self-motivated… more
- Prime Therapeutics (Madison, WI)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Oracle (Madison, WI)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Intermountain Health (Madison, WI)
- **Job Description:** The clerical position supports the department with correspondence, quality assurance and return mail. Responsibilities include research and ... return mail update. emails and work queues, along with quality assurance review of recorded calls. The...broad understanding of account handling processes and the Revenue Service Center to provide accurate information, resolve issues, and… more
- Oracle (Madison, WI)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Oracle (Madison, WI)
- …with industry trends, tools, and best practices to help shape the future of Assurance Service . Disclaimer: **Certain US customer or client-facing roles may ... key role in designing, building, and operating our next-generation Assurance Service . As part of a dynamic...Contribute to the technical vision and roadmap by delivering high- quality , well-tested, and secure code. + Ensure solutions adhere… more
- Air National Guard Units (Madison, WI)
- …requirements, invoicing, and validation of contract completion requirements. Serves as the Quality Assurance Evaluator (QAE) performing quality management, ... Vendor, Defense Logistics Agency, and Defense Finance and Accounting Service representatives to coordinate changes in requirements, modify subsistence...quality assurance and quality control measures to include external and internal audit… more
- Intertek (Madison, WI)
- …Intertek: Total Quality . Assured. Intertek is a world leader in the Quality Assurance market, with a proven, high- quality business model and ... I - Ripon, WI Intertek, a leading provider of quality and safety solutions to many of the world's...in the architectural, engineering, and construction (A/E/C) industry. Professional Service Industries, Inc. (Intertek-PSI) is a leading US based… more
- SitusAMC (Madison, WI)
- …independent action in pursuit of priorities + Prepares for engagement reviews and quality assurance procedures + Minimizes our exposure and risk on project, ... with little supervision and with a high level of quality + Ability to always make a positive impression...Ability to properly balance the need to provide excellent customer service with the need to always… more
- Lumen (Madison, WI)
- …coordination across multiple business units. This position will specifically focus on quality assurance testing with a concentration on operating systems and ... product improvements + Analyze complex test data and functional outcomes to drive quality assurance in diverse, real-world conditions + Draft clear concise… more
- DR Horton, Inc. (Madison, WI)
- …of the job site as it relates to home construction while providing excellent customer service . Manage the construction of multiple homes from permit to closing ... Assess warranty requests, determine course of action, schedule subcontractors, and manage quality assurance * Follow up with homeowners to ensure concerns… more
- PCI Pharma Services (Madison, WI)
- …GMP environment. Responsible for driving the PCI culture through values inclusive of customer service standards. Accountable for outstanding customer ... execution, spare parts, and improvement in equipment reliability. + Provide excellent customer service and create strong partnerships with internal and external… more
- Oracle (Madison, WI)
- … quality product is provided to the end users through extensive testing and quality assurance processes. The work you do will contribute to the successful ... systems and improve the lives and healthcare experience for active duty service members, veterans, and their care teams. Responsibilities + Support manual testing… more
- Zurich NA (Madison, WI)
- …or fraud potential to the appropriate internal teams for further investigation. ** Customer Service & Communication:** + Deliver exceptional customer ... explanations of claim status, decisions, and next steps, fostering trust and confidence. ** Quality Assurance & Risk Reporting:** + Maintain high quality … more