- Verint Systems, Inc. (Annapolis, MD)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Annapolis, MD)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Pearson (Annapolis, MD)
- …Diploma or equivalent required + Must possess excellent customer service skills. + Call center experience is preferred + A very friendly and helpful attitude and the ... attentiveness, and a focus on resolving issues efficiently on the first contact **Organizational Relationships** Reports to and direction received from: + Scoring… more
- Brennan Center for Justice (Washington, DC)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...roles for this position is addressing the internal project management and logistics necessary for a planned move to… more
- Fiserv (Washington, DC)
- …need to have:** + 3+ years' experience working with vulnerability management tools; Tenable.sc/Security Center , Tenable.io/Tenable Vulnerability Management , ... scale, come make a difference at Fiserv. **Job Title** Senior Vulnerability Management Engineer **What does a successful Senior** **Vulnerability Management … more
- Amazon (Annapolis Junction, MD)
- …solutions that best fit their use cases. You should have deep expertise in contact center technologies like Amazon Connect or third-party providers like Avaya ... should have experience leveraging Amazon Lex for voice-driven interactions throughout the contact center . You should have excellent business acumen and… more
- PSI Services (Annapolis, MD)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- Carrington (Washington, DC)
- …Dialer Support and Dialer Operations teams and successful monitoring of the workforce management system and inbound/outbound dialer campaigns for designated ... and Dialer Operations teams and successful monitoring of the workforce management system and inbound/outbound dialer campaigns...and outbound IVR + Five plus (5+) years of contact center experience required + Proven experience… more
- Pearson (Annapolis, MD)
- This position is a part of our Workforce Skills division, specifically within the GED Testing Service where you will play a pivotal role in providing leadership and ... collaborate closely with the other assessment leaders in Project Management /Publishing, Psychometrics, and Products Research. **Key Responsibilities:** + Lead and… more
- Customs and Border Protection (Washington, DC)
- …and former Land Management employees who meet the Land Management Workforce Flexibility Act, Noncompetitive special hiring authority Qualifications ... and Border Protection, Office of Office of Human Resources Management ; Mission Support Division located in Washington, DC. Responsibilities...If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the… more
- TD Bank (Annapolis, MD)
- …and resolving gaps + Provides coaching, mentorship and guidance to teammates + Oversees management of team requiring workforce to decision on acceptable level of ... contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads,… more
- CVS Health (Annapolis, MD)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- M. C. Dean (Annapolis Junction, MD)
- …and maintaining a Nessus environment + Comply with DOD 8140.01 "Cyberspace Workforce Management " and maintain an appropriate and current IA certification ... secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the… more
- Immigration and Customs Enforcement (Washington, DC)
- …Family Medical Leave Act, Rehabilitation Act, the Federal Services Labor Management Relations Statute, the Age Discrimination in Employment Act, the Whistleblower ... timely legal opinions to ICE officers and agents, LELD management , and leadership within OPLA, ICE, and the Department...opinions that inhere among a talented, diverse, and inclusive workforce . Comprising a far more diverse workforce … more
- Office of the Assistant Secretary for Administration… (Washington, DC)
- …of Labor (DOL), Office of the Assistant Secretary for Administration and Management (OASAM), Business Operations Center (BOC), Office of Facility Operations. ... this position functions as an expert in the facilities management area and has primary responsibility for operations and...and the GSA delegation. Work with the Business Operations Center (BOC) and Departmental Budget Center staff… more
- Immigration and Customs Enforcement (Washington, DC)
- …to routinely provide timely legal opinions to ICE officers and agents, DLCD management , and leadership within OPLA, ICE, and the Department of Homeland Security's ... unique perspectives and opinions that inhere among a talented, diverse, and inclusive workforce . Comprising a far more diverse workforce than its private sector… more
- Evolent (Annapolis, MD)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Public Buildings Service (Washington, DC)
- …maintains a viable facility safety program for the protection of the Federal workforce and visitors within GSA owned and leased buildings, vehicles, and alternate ... occupational safety and health program administered by GSA Service Center Managers, NCR PBS Division Directors and other GSA...and assistance to all levels of line and staff management . Develops and applies a systematic approach to identifying… more
- Bank of America (Hunt Valley, MD)
- …and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the ... Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the... of all team members in relation to the contact center strategy, promoting work unity improvements… more
- M. C. Dean (Annapolis Junction, MD)
- …and maintaining a Nessus environment + Comply with DOD 8140.01 "Cyberspace Workforce Management " and maintain an appropriate and current IA certification ... authorization/reauthorization efforts in alignment with the Department of Defense Risk Management Framework (RMF), NIST 800-53 (eg develop and apply Active Directory… more