- General Dynamics Information Technology (Elkridge, MD)
- …Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe...today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT: + Provides network… more
- General Dynamics Information Technology (Elkridge, MD)
- …Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe...today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT: + Provides network… more
- CACI International (Washington, DC)
- Lead NMCI Helpdesk Support/Systems Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... * * * CACI is seeking a NMCI Senior Helpdesk /Systems Administrator to support our government customer located in...**These Qualifications Would be Nice to Have:** + NMCI helpdesk experience **What We Can Offer You:** + We've… more
- Xerox (Washington, DC)
- Delivery Associate Helpdesk - Washington, DC **General Information** Press space or enter keys to toggle section visibility City Washington State/Province District ... software problems that cannot be resolved by Associate I helpdesk employees. + Identified as technical and client service...day to day procedural and technical direction to other helpdesk and field associates. + Develop a solution that… more
- Global Resource Solutions (Washington, DC)
- …motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk - Customer Support. Job Description: Summary: The HSPD-12 Helpdesk - ... Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues. Essential Duties & Responsibilities: .… more
- American Humane (Washington, DC)
- American Humane is seeking an experienced Helpdesk Specialist. This position will be hybrid out of our headquarters in Washington, DC and reports directly to the ... and inclusion in the workplace and the humane space. Job Details: + Title: Helpdesk Specialist + Type: Full-Time + Location: Hybrid in NW Washington DC +… more
- Cayuse Holdings (Andrews AFB, MD)
- …missions, focused on minimizing risk through the delivery of quality outcomes. The Helpdesk Technician will support end users for the ANGRC IT Help Desk Support ... $65,000.00 - USD $70,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1877/ helpdesk -technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-MD-Andrews Airforce Base_ **ID** _102764_ **Category**… more
- ICF (Washington, DC)
- …ICF is currently seeking a Help Desk Support Specialis **t** to work on the OTIP/ORR Mission Support Project. The purpose of this project is to provide support to ... OTIP and ORR in meeting their mission goals. This support covers a variety of activities across multiple divisions within each federal program. The Help Desk Support Specialist will use his/her expertise to support help desk operations, generate report, and… more
- TEKsystems (Laurel, MD)
- …responsible for operating the core processing systems and responding to end user helpdesk requests in support of business needs. This position reports to the Manager ... (ie system down, data processing issue, environmental issue) utilizing helpdesk tool. 3. Logs incoming help requests from end...requests from end users in a courteous manner utilizing helpdesk tool. 4. Troubleshoots and resolves end user requests.… more
- TEKsystems (Laurel, MD)
- …for operating our client's core processing systems and responding to end user helpdesk requests in support of their business needs. This position reports to the ... operations (ie system down, data processing issue, environmental issue) utilizing our client's helpdesk tool. 3. Logs incoming help requests from end users in a… more
- Textron (Hunt Valley, MD)
- …with vendors to resolve problems\. Additionally, this role involves managing a helpdesk using Jira, triaging tickets, communicating with users to define their ... problems and ensure smooth operation of engineering applications\. * Helpdesk Management: * Utilize Jira to manage helpdesk... Helpdesk Management: * Utilize Jira to manage helpdesk tasks and workflows\. * Triage incoming tickets into… more
- NCR VOYIX (Annapolis, MD)
- …on a timely basis to adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met + Perform daily monitoring of all ... to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: +… more
- Nelnet (Annapolis, MD)
- …preferred. **EXPERIENCE:** + 0-2 year of experience in a customer support or IT helpdesk environment. + Experience working with a ticketing or helpdesk system ... (preferred). **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** + Excellent verbal and written communication skills with a customer-focused attitude. + Basic understanding of software, hardware, and network troubleshooting. + Ability to quickly assess and resolve… more
- Public Consulting Group (Annapolis, MD)
- …administrators as needed + Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations + Ability to manage multiple projects and clients simultaneously ... to data or reporting requests, and evolve our services based on training and helpdesk feedback + Serve as a main point of contact internally for Regional Teams… more
- TEKsystems (Halethorpe, MD)
- Our client is looking to hire a Helpdesk Technician. The daily responsibilities include logging, tracking, and resolving an average of 25 to 30 customer interactions ... 3. VPN 4. Network Troubleshooting 5. Software Installation Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk… more
- Leidos (Washington, DC)
- …with the customer contractual Performance Work Statement and requirement documents + Provide helpdesk services and be the single point of contact for all Help desk ... Level Agreement) management experience + Team management skills leading helpdesk /service desk teams + Customer-service oriented with a problem-solving attitude… more
- Leidos (Washington, DC)
- …an opportunity for an individual to serve as the Asset Manager on the Helpdesk team supporting our customer from our Downtown Washington, DC office. **Location: 100% ... DC** FTC prides itself in providing high-quality customer support. Part of the helpdesk support staff's job is interfacing with customers and leaving the customer… more
- Advantage SCI (Washington, DC)
- …and return to the government for destruction. * Coordinate with the ITSC Helpdesk trouble shooting HSPD-12 credentials to identify whether issues are related to ... are related to computer credentialing, refer the employee to the ITSC Helpdesk . * Operate and support CCure 9000 and PassagePoint Global experience applications.… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway ... Office of Information Technology (OIT) project. Responsible Duties: These Senior Helpdesk specialists shall perform the following duties: + Provides telephone and… more
- Vaco (Annapolis, MD)
- …+ Experience supporting software computer applications and equipment from a remote helpdesk environment + Experience with mobile device support (iPhone and Android) ... + Must be a team player and build good working relationships across all functions of the company + Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus + Experience… more