- TEKsystems (Catonsville, MD)
- Description: The Service Desk Technician has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... troubleshooting to triage and/or resolve issues. Experience: + 1-2 years of IT service desk / IT call center experience + 1-2 years of experience working with… more
- General Dynamics Information Technology (Washington, DC)
- …DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician . Delivering excellent customer service and quick ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT. We...Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may… more
- General Dynamics Information Technology (Washington, DC)
- …are willing to work one of these weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class ... of the federal government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall… more
- General Dynamics Information Technology (Annapolis, MD)
- …2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a Help ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** CompTIA...Desk Technician III with GDIT. A career… more
- Gama-1 Technologies (Silver Spring, MD)
- …without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, including ... to manage and track incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support Work authorization/security clearance requirements… more
- Koniag Government Services (Baltimore, MD)
- …Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... and all steps to resolve an issue are completely documented in the service tickets. **Work Experience, Knowledge, Skills & Abilities:** + To perform this job… more
- Koniag Government Services (Baltimore, MD)
- …candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. + ... Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public...emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on… more
- Global Resource Solutions (Washington, DC)
- …motivated, detail orientated, and talented individual for the position of Help Desk Specialist II. Job Description: Summary: The Help Desk Specialist ... position and certification requirements outlined in DoD Directives 8570.01-Mfor Information Assurance Technician Level 2 within 6 months of the date of hire.… more
- SAIC (Fort Meade, MD)
- …Air Force and Combatant Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for DCSA. SAIC ... devices, and network interface devices. - In coordination with desk side support and service desk...**Qualifications** **Required Qualifications:** It is required that the Field Service Technician have the following qualifications: +… more
- Glory Global Solutions (Washington, DC)
- Field Service Technician 2nd Shift - Washington, DC City/State Washington, DC Location United States/Field based Department Service - Field Service Apply ... the future of business transformation. ROLE PURPOSEAs a Field Service Technician , you are the face of...this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND COMPETENCIES * A company… more
- TekSynap (Silver Spring, MD)
- …join our team supporting the FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users ... Research questions using available information resources, including an IT Help Desk knowledge base. + Install, configure, troubleshoot, diagnose, and repair… more
- Johns Hopkins University (Baltimore, MD)
- …team player. The candidate will be organized and provide an excellent customer service experience for clients. Attention to detail, customer service focus and ... in a ticketing system. Ensure timely attention to requests to meet service level agreements. + Diagnose technical problems through discussions with client; identify,… more
- CACI International (Washington, DC)
- End User Support Technician - Mid level Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... **The Opportunity:** CACI is seeking an End User Support Technician to join our team supporting Department of Homeland...and contractor staff, requiring the highest level of customer service and technical proficiency. You will be responsible for… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... beyond high school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with… more
- Arena Technical Resources, LLC (Washington, DC)
- Senior IT Services Technician Location: Washington, DC, US Job ID: 16522 Job Description Job Description: Title: Senior IT Services Technician Location: ... This role servesas an extension to the Infrastructure,Applications, and Service Management ITteams, providing local technical knowledge,troubleshooting, and systems… more
- SAIC (Washington, DC)
- …work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. ... be located in their Rockville, MD location. **Job Details:** + The Deskside technician will provide ongoing support to Executives and employees across the enterprise… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and… more
- Leidos (Camp Springs, MD)
- …including both organic and externally-supplied services from higher-level AF or DOD service providers. The Cyber Support Center (CySC) is seeking a **_Senior Desktop ... team supporting the USAF. The candidate will be responsible for at times, direct desk -side, basic network support to the customer, as well as IT operations and… more
- Georgetown Univerisity (Washington, DC)
- …and resolve computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledge base as well as ... place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality...works in a team environment to provide quality customer service and support within the Information Systems Technology department… more