- ABBTECH Professional Resources, Inc. (Washington, DC)
- …This process is currently taking 10+ weeks. Day to day tasks include: - Handle Tier 1/ 2 Service Desk escalations through tickets, phone, or Teams. - Follow up ... supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis...Full Time Employees): 1. Medical, Dental, and Vision offerings 2 . Weekly Direct Deposit 3. Paid Holidays and Personal… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... the next level! Chenega Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide technical support for… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications ... Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform....application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- IT Concepts (Washington, DC)
- …can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support the ... Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related issues.… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity located in Washington, DC. **The… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- Leidos (Hanover, MD)
- …will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This includes supporting customers who are integrating with ... to ensure continuous operational performance. + Provide Tier 1 & Tier 2 support , troubleshooting and resolving issues related to access and… more
- BigBear.ai (Hanover, MD)
- …will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This includes supporting customers who are integrating with ... IT infrastructure systems including servers, storage, and network components + Provide Tier 2 support for Identity, Credential, and Access Management (ICAM)… more
- CACI International (Fort Meade, MD)
- …critical IT infrastructure systems including servers, storage, and network components + Provide Tier 2 support for Identity, Credential, and Access ... Senior IT Infrastructure Support Specialist-ICAM & PKI Job Category: Information Technology...**The 24x7 shift rotates over 10 weeks in five 2 -week periods as follows. Day and Mid shifts are… more
- CACI International (Annapolis Junction, MD)
- …1 (Help Desk) support for problem identification, diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing ... System Administration - Tiered Support Job Category: Information Technology Time Type: Full...Microsoft OS, Cent OS, Red Hat OS) + **Level 2 ** - 10 years of experience with DOD 8570… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- … support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. + Diagnose and resolve complex hardware and software problems. + ... Training:** + Provide guidance and training to Tier 1 and Tier 2 support staff. + Assist end-users with complex technical issues and provide advanced… more
- Guidehouse (Washington, DC)
- …and bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules, including FI, CO, ... + Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support , and Tier 3 technical teams. + Analyze system behavior… more
- Synergy ECP (Annapolis Junction, MD)
- …will have a SIGINT background, experience with Linux, REDHAWK, Python, C++, MATLAB, and Tier 2 Systems Support . Requirements Requires aBachelors degreein a ... SIGINT Systems Engineer 3 (SW support ) Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) Description We are searching for cleared… more
- Northrop Grumman (Elkridge, MD)
- …**What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, and Network ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the program. This role ... efficiently while escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers,… more
- Oracle (Annapolis, MD)
- …customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical ... to knowledge sharing and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for this role. *… more
- Belay Technologies (Fort Meade, MD)
- …will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This includes supporting customers who are integrating with ... We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite...coverage. The shifts rotate over 10 weeks in five 2 -week periods as follows. Day and Mid shifts are… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …performance, connectivity, and configuration.* Must be able to provide Tier 2 and Tier 3 support for enterprise Citrix users and back-end systems.* Must ... Kaizen Approach is currently seeking a Platform Engineer (Level 2 ) to support enterprise hosting environments and enhanced Virtual Desktop Infrastructure (eVDI)… more
- Grant Thornton (Baltimore, MD)
- …documentation of configuration decisions, process flows, and system dependencies. + Provide Tier 2 support for absence-related inquiries and escalate ... with country-specific absence rules, eligibility criteria, and approval workflows. + Support global absence data integrations with downstream systems such as… more
- ManTech (Fort Meade, MD)
- …devices and mobile devices. + Perform Tier 1 (Help Desk) and Tier 2 (Escalation) support : problem identification, diagnosis, and resolution. + ... join our team in **Ft. Meade, MD** . In this role, you will provide support for implementation, troubleshooting, and maintenance of IT systems, as well as manage IT… more
