- CenterWell (St. Paul, MN)
- …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
- Datavant (St. Paul, MN)
- …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …including, but not limited to, capacity and resource planning, call center data analytics , and operational data reporting . You will engage and partner with ... identify trends, patterns, and opportunities for the business. * Collaborate with WFM team to proactively recommend training, time-off, overtime, etc. based on the… more