- Zoom (Washington, DC)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Zoom (Washington, DC)
- . Head of Marketing Operations What You Can Expect The Head of Marketing Operations is responsible for designing, scaling, and optimizing the end-to-end ... and lead lifecycle management. + Partnering cross-functionally with Sales, Revenue Operations , Finance, Product, and Customer Success to align planning,… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …renewal processes. + Leverage AI-driven insights and automation to enhance the customer experience , proactively address risk, and surface new value ... Title: Head of Customer Success Reporting to:...track renewal velocity. Requirements: Required + 10+ years of experience in Customer Success, Account Management, or… more
- RELX INC (Washington, DC)
- …(eg, HR, Finance) and external data sources and tools. About the Role The Head of Technical Product Management manages a team of Technical Product Managers (TPMs): ... they are a customer -facing role responsible for gathering functional requirements, designing data...data engineers and software developers to build integrations. The Head of Technical Product Management role is key to… more
- Coinbase (Washington, DC)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- Koniag Government Services (Washington, DC)
- … Experience with federal grant management and compliance + Background in customer service operations and improvement + Knowledge of quality management systems ... Services, LLC,** a Koniag Government Service Company, is seeking a Senior Project Analyst Customer Service Support to support KPS and our government customer in… more
- Oracle (Washington, DC)
- …**Required Skills and Education** + BS degree in Business, Supply Chain Management, Operations , or a related field. + Relevant experience or interest in ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Iron Mountain (Columbia, MD)
- …leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. ... to "elevate the power of your work." **About the Role** The Manager, Market Operations , will report directly to the Director, Head of Market Operations… more
- Encore (Washington, DC)
- Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations ... participate in location administrative duties in support of onsite operations and for career development. This position reports to...* Bachelor's degree is preferred. * 3-5 years of customer service or hospitality experience is preferred.… more
- Oracle (Washington, DC)
- …communications for team leads * Build proactive, positive relationships with peers, managers, Customer Success team members EDUCATION & EXPERIENCE : BS degree or ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Sunrise Senior Living (Mclean, VA)
- …be a part of.** **Job ID** 2026-236803 **JOB OVERVIEW** The VP of Clinical Operations is responsible for providing leadership and oversight of the skilled nursing ... operations portfolio as a whole. Responsible for planning, organizing,...Attend regular meetings including Stand Up, Cross Over, Department Head , Town Hall, and Quality Improvement meetings. + Stay… more
- Amergis (Columbia, MD)
- …+ Reviews expenses and other financial statements/reporting + Provides education and customer service to Branch offices + Responsible for the training and continued ... or related field preferred + Three to five (3-5) years of experience as a supervisorpreferred; preferably in healthcare, staffing, credit or finance industries… more
- Koniag Government Services (Washington, DC)
- …certified + Certified and experienced in Agile methodologies + At least five years of experience as staff in a Head Start program + Additional certifications in ... a Product Lead to support KPS and our government customer in Washington, DC. _This position is for a...(seven years preferred) + At least two years of experience in Head Start program management +… more
- Cengage Group (Washington, DC)
- …for sales growth and goal achievement. At the direction of the VP - Head of Institutional Sales, the Sales Leader builds and develops high performing sales regions ... and retention. The Sales Leader executes programs designed by the VP - Head of Adoption Institutional Sales in recruiting and hiring, talent development, and… more
- Southern States Cooperative, Inc (Leesburg, VA)
- …School Diploma or General Education Degree (GED) Experience : Prefer previous experience in a sales, customer service, office administration, production or ... essential job functions and requirements. General Summary Perform a variety of customer service and sales support functions for a Southern States energy location.… more
- STG International (Rockville, MD)
- …(CHS) and FOH leadership. Assists with special projects involving the MEP operations and financial data. Works cooperatively and assists with training with the ... irregularities, trends, or special needs to MEP Program Manager for awareness. Service Operations * Pulls, organizes, and manipulates MEP data and provides data in… more
- STG International (Rockville, MD)
- …ensures that FOH psychologists and Reviewing Medical Officers (RMOs) understand customer agency specific security program requirements and federal regulations and ... can apply these program requirements to all interactions with customer agency employees. Job Specific Duties and Responsibilities: Clinical - Quality and Safety *… more
- Vontier (Washington, DC)
- …Are you dedicated to collaborating with a cross functional team to provide a first-class customer experience ? If so, come join the Gasboy Field Engineer Team as ... industrial fueling industry. **About the Opportunity** Reporting to the customer operations manager, the Gasboy Field Engineer...will play a critical role in continuously improving the customer experience . As a key member of… more
- STG International (Rockville, MD)
- …customers as directed. Administrative (Business/Management) Procurement + Coordinate with Business Operations team to provide customer services (eg, exams, ... the agreement and coordinating service delivery with FOH Business Operations team. Serves as a Case Review Specialist for...transmission. The RMO determinations will be sent to the customer agency and their employees (as applicable) via secure… more
- Capital One (Mclean, VA)
- …& Resolve. You'll drive both strategy and execution, while shaping our long-term customer experience vision and the next horizon of our integrated growth, ... + Collaborative and inspirational product leadership experience . + Hands on experience managing the intersection of product and operations in a well-managed… more