- CyrusOne (Sterling, VA)
- …Implementation Management support for certain key accounts to ensure successful service delivery . **Responsibilities:** Management of the Facilities + Employee ... + Serve as Implementation Manager for certain key accounts to ensure successful service delivery . Follow CyrusOne processes on tracking and reviewing project… more
- Somatus (Mclean, VA)
- …mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and maintain ... activities with the goal of ensuring the effectiveness of operations support, processes, and controls. + Perform all internal...needs and industry trends and drive innovation in IT service delivery and management. Other Duties Please… more
- AeroVironment (Germantown, MD)
- …units and ensures every business decision is seen from the lens of our customer .** + Collaborates with partner business units to reimagine how we can deliver the ... analysis techniques and business cases to define high-level product features and desired service levels for existing and emerging IT offerings + Focuses on business… more
- Ralliant (Washington, DC)
- …champion of service innovation at the intersection of Product, Sales, Marketing, Operations , and Customer Success. You bring deep customer understanding, ... clear service vision, strategy, and multi-horizon roadmap. + Leverage customer , competitive, and market insights to prioritize offerings that drive revenue,… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …configuration changes across the Authority. The incumbent will also partner closely with Service Delivery and Operations teams to diagnose issues, optimize ... management, operations management, and deployment technologies. + Works with all Service Delivery and Operations support staff. + Analyzes, isolates,… more
- Tyto Athene (Reston, VA)
- …compliance and customer satisfaction. + Develop strategies to introduce new service delivery practice capabilities. + Develop efficiencies to maximize profit ... in all service delivery . + Recruit, develop, and train...business goals and objectives, and instill a culture of customer service and accountability. + Leverage existing… more
- NuAxis Innovations (Sterling, VA)
- …with government staff responsible for maintaining the VTC schedules to ensure timely service delivery . Troubleshoot problems and issues with the service ... (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion.… more
- Tyto Athene (Reston, VA)
- …Site Reliability Engineering (SRE) and DevOps principles to ensure secure, efficient, and reliable service delivery . A core mandate is to manage the Service ... Operational Needs' TALON. This strategic role is critical for delivering high-quality, self- service infrastructure that empowers our AI R&D teams to rapidly develop… more
- Towne Park (Washington, DC)
- …millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a ... day and make an impact. When we see a customer , a client or one of our own team...not eligible for benefits outlined above. **SUMMARY** The Guest Service Associate is responsible for providing exceptional hospitality services… more
- Parexel (Washington, DC)
- …experience and collaborates internally with varying levels within Parexel requiring excellent customer service skills, attention to detail, and the ability to ... proposal management staff. + Manages the RFP process from receipt to delivery , including identifying and solutioning potential RFP barriers and/or their risks for… more
- Parexel (Washington, DC)
- …The role collaborates internally with varying levels within our organization requiring excellent customer service skills, attention to detail, and the ability to ... contract process for specific or varied accounts including coordination of Operations , Project Management, Legal, Business Development and Finance to prepare,… more
- Jet Aviation (Washington, DC)
- …and foster a customer -centric sales culture. + Collaborate closely with operations , marketing, and client service teams to ensure seamless delivery ... brand visibility and network. + Monitor market trends, competitor activities, and customer needs to adapt sales approaches accordingly. **Additional Details** At Jet… more
- GovCIO (Bethesda, MD)
- **Overview** GovCIO is currently hiring for an Operations / Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in ... USD $144,497.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7263/ operations - customer - service - delivery -manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-MD-Bethesda_… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Other **Job Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery ,ITIL Framework,IT ... delivery for GDIT's Customers. Make a strategic and operations impact for all customer experience matters...self- service capabilities + Manage service delivery and performance across global operations +… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer -oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a ... EOC, Infrastructure Operations , and Network Operations teams to ensure seamless service delivery . + Oversee the Service Desk and Desktop Support… more
- Cardinal Health (Washington, DC)
- …administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services ... **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing … more
- SAP (Herndon, VA)
- …Governance is established for each account and is the primary SAP NS2 Delivery point person aligned to customer executives throughout the services lifecycle, ... that span organizational boundaries including multiple business units and service partners/vendors. Delivery Executive provides leadership to cross-functional… more
- Zoom (Washington, DC)
- …-facing teams, including onboarding, success planning, QBRs, renewal management, and service delivery checkpoints. + Defining and operationalize KPIs such ... Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the… more
- Deloitte (Mclean, VA)
- …Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations , elevate customer service interactions, and enhance ... Microsoft platforms and integrate with other technologies, focusing primarily on client service delivery while also driving sales activities and thought… more
- Amazon (Herndon, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... strategies for customers - Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements - Driving business development initiatives… more
