- ABBTECH Professional Resources, Inc. (Washington, DC)
- …Work collaboratively with the Network Manager , Network Engineers, 3rd party Network Service Providers, Service Desk , and JMD customer components to ... individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's...Day to day tasks include: - Handle Tier 1/2 Service Desk escalations through tickets, phone, or… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- General Dynamics Information Technology (Washington, DC)
- …some of the most complex government, defense, and intelligence projects. Join GDIT as an Service Desk Experience Manager for a career where your growth is ... **Job Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service … more
- TekSynap (Ashburn, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join...ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **Position Description** The Senior Manager , Service Operations oversees Serco North...supporting each function. + Ensure consistent execution of ITIL-based service management processes: Incident , Request, Access, Event,… more
- IntelliDyne (Washington, DC)
- …8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related ... Deskside Support Manager - Tier 2 Status: Exempt Location: Washington, DC...Ensure compliance against contractual SLA targets. + Efficiently prioritize incident and service request tickets in alignment… more
- Marriott (Bethesda, MD)
- …tools. Deployment support resources will collaborate closely with the Global Command Center, Service Desk , and other support tiers to ensure timely and effective ... schedule may need to flex to earlier if business demands require. The Senior Manager , Deployment Support Resource -One Yield will play a critical role in supporting… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 01/06/2026 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- TekSynap (Ashburn, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance...(6) Plus years. **Overview** We are seeking a Technical Manager to join our team supporting a National law… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Leidos (Bethesda, MD)
- …work with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk If you're looking for comfort, keep scrolling. At ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... **Description** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for a **Transport Field Network Lead**… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.… more
- CBRE (Washington, DC)
- …GED or equivalent experience required. + A minimum of 3-4 years of front desk , concierge, customer service , or other hospitality experience. + Open and flexible ... Workplace Experience Coordinator - Washington, DC Job ID 247194 Posted 13-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... Workplace Experience Supervisor - Washington, DC Job ID 249351 Posted 26-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- Marriott (Bethesda, MD)
- …+ Functions as an MFA and WAM point of contact for IT system administrators, Service Desk , service providers and application owners. + Works closely with ... in the team providing engineering support for MFA and SSO service offerings, daily operations, and continuous improvements. Hands-on MFA implementation experience… more
- Amentum (Washington, DC)
- …multiple projects, serve as subject matter expert and endpoint of escalation for the Service Desk , application owners, and tier-3 support teams on issues related ... enroll, provision, and remotely decommission devices via Intune and Apple Business Manager (ABM) + Install, configure, troubleshoot, and resolve incidents related to… more
