- Tyto Athene (Reston, VA)
- …locations. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to customer faculty, staff, and classroom environments, ... remote access issues, on-line related training issues and problems with applications. Support for customer personnel and students is currently provided 12X5 (M-F… more
- IT Concepts (Washington, DC)
- …we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support ... the Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related… more
- CACI International (Sterling, VA)
- …and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/ desktop support . + Ability to work independently ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop ,… more
- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status:...related field + Must possess an HDI certification (Ex. Support Center Manager or Desktop Support ... Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret Responsibilities: + Be the primary customer service… more
- GovCIO (Washington, DC)
- …this job (https://careers-govcio.icims.com/jobs/6592/network-systems-administrator- 2 -%28desktop-and-system- support ... government officials and their requirements when it comes to system support . **Responsibilities** Establishes and maintains smooth operation of computer systems (to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the ... Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support … more
- TAD PGS, Inc. (Laurel, MD)
- …at least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret ... We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading...seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading… more
- BAE Systems (Washington, DC)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118368BR** EEO Career Site Equal Opportunity… more
- Leidos (Laurel, MD)
- …Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution + ... (MCSA-DT) Windows 8. -Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7. -Microsoft Certified IT Professional… more
- Leidos (Bethesda, MD)
- …the environment + Implement major system upgrades as designed and approved + Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of ... of servers located in offsite data centers. + Provide Tier 3 operations support and be able...service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop… more
- CACI International (Sterling, VA)
- …provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... + Helping reproduce and diagnose problems + Providing remote support to users for network and desktop ...the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC,… more
- SAIC (Beltsville, MD)
- **Description** This position is for a Network Engineer to support the Vanguard 2 . 2 .1 program. The Vanguard 2 . 2 .1 program provides transparent, ... by providing enterprise architecture design, engineering operations and maintenance support services for desktop computers, servers, networks,...+ High school and 8 years IT network engineering support experience ( Tier II, Tier … more
- Lockheed Martin (Herndon, VA)
- …a team and across multiple engineering functions \(Development, Security, Systems Engineering, and Tier 2 Operations teams\) to provide our customers with a ... a member of their software deployment team\. You will support multiple teams across the GVS program in an...Agile Release Trains \- Experiencing writing scripts \- Prior Tier 3 troubleshooting experience \- TS/SCI clearance is required… more
- M. C. Dean (District Of Columbia, DC)
- … teams to test system hardware/software and optimize performance. + Provide Tier 1-3 support , troubleshoot incidents, and maintain operational resilience via ... Dean is seeking a highly skilled **Cybersecurity System Administrator** to support a secure operational technology environment by integrating advanced system… more
- Marriott (Bethesda, MD)
- …key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations, ... PROFILE** **Education and Experience** * High school diploma or GED equivalent; 2 -4 years' experience in Information Technology or related professional area. OR *… more
- TekSynap (Washington, DC)
- …services + Network or Telecom FC5 - Enterprise Service Desk, Tiers 0/1/ 2 support services, end-user support , Desktop services to include, but not limited ... & Qualifications** **RESPONSIBILITIES** Provide management oversight of team or support on the following systems/technologies (but not limited to) +… more
- Leidos (Washington, DC)
- … of M365 / Entra platform, including remediation/methodical troubleshooting of issues escalated by Tier 1 & 2 operational support teams. + Lead engineering ... in Microsoft 365 and Entra to lead the design, implementation, and support of Zero Trust Architecture initiatives. This role focuses on modern authentication,… more
- Alaka'ina Foundation Family of Companies (Washington, DC)
- …+ Troubleshooting and resolving issues related to MECM infrastructure and client + Providing Tier 2 support for MECM-related incidents and problems + Ability ... to collaborate in cross-functional teamwork by partnering with desktop support , security, network teams, application owners, and other IT teams to ensure smooth… more
