- Tyto Athene (Reston, VA)
- …for all customer regional locations. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to customer faculty, staff, and ... or IT related field or equivalent. + Industry support center or help desk experience. + Working knowledge of networks and server/pc architecture. **Desired:** +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some ... ServiceNOW, SharePoint). * Prior experience in a Network Operations Center environment or Tier 2 /3 Helpdesk. * Cisco, Palo Alto and/or Juniper Tier 1… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret ... years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related field… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2 /3** **Mission IT** **Support Analyst** will resolve mission-impacting IT incidents and ... or Bachelor's degree in IT or related discipline; additional experience may be substituted + 2 + years of Tier 2 /3 support in a DoD/IC environment. +… more
- Belay Technologies (Laurel, MD)
- …client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution + Provide support… more
- CACI International (Laurel, MD)
- …and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + 6 ... for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems.… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... System Administrator 2 Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Job Type Full-time Description...implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem… more
- Synergy ECP (Columbia, MD)
- …client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem...Unix, Windows or Cisco OS operating system + Two ( 2 ) years' experience administering Linux, Unix or Windows Operating… more
- Leidos (Laurel, MD)
- …**Provide support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution +… more
- CACI International (Columbia, MD)
- …proxies, load balancers, etc. - Provide Tier 1 (Basic help desk resolution) and Tier 2 (in-depth technical support) problem identification, ... and operation of Information Technology Network Security Boundaries. - Provide Tier 1 problem identification, diagnosis, and resolution of problems - Provide… more
- EMCOR Group (Mclean, VA)
- …Directory and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create ... the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues,...its companies do not reach out to individuals to help with marketing or other similar services. If an… more
