- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- GovCIO (Washington, DC)
- …to perform basic device functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7027/associate-service- desk -technician-%e2%80%93- tier -i-%28sca-shift-1-%26- 3 %2c-sun%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. We offer...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- Koniag Government Services (Washington, DC)
- …but are not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (eg, Tier I ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...(phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and… more
- SAIC (Washington, DC)
- …Other duties as assigned. **Qualifications** + High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk ... support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact...US. **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends ... ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- IntelliDyne (Washington, DC)
- …Minimum 8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT ... Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/2 remote) Salary Range: $110k to $130k Clearance: Secret… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem...experience supporting applications in the SIGINT environment + Three ( 3 ) years' experience installing software packages such as .iso… more
- Belay Technologies (Laurel, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and...weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid… more
- CACI International (Laurel, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and ... users in accessing and using IT systems + Provide Tier I ( Help Desk ) and...experience supporting applications in the SIGINT environment. + Three ( 3 ) years' experience installing software packages such as .iso… more
- Leidos (Reston, VA)
- …installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively). * The candidate ... ServiceNOW, SharePoint). * Prior experience in a Network Operations Center environment or Tier 2/ 3 Helpdesk. * Cisco, Palo Alto and/or Juniper Tier 1… more
- Pacific Northwest National Laboratory (Washington, DC)
- …+ Absence Management + Payroll (US) + Employee & Manager Self-Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning Expertise across all areas is ... 5 years of relevant experience -OR- + PhD and 3 years of relevant experience -OR- + AA and...this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive… more
- Leidos (Laurel, MD)
- …**Provide support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to these systems.… more
- EMCOR Group (Mclean, VA)
- …50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local ... and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create documentation for… more
- TekSynap (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that ... and availability analysis and reporting. The NOC is staffed 24x7x365 with three ( 3 ) shifts of mid to senior level contract technicians, and handles approximately… more
- General Dynamics Information Technology (Rockville, MD)
- …and existing infrastructure solutions. + Ensuring quality delivery of Engineering Tier 3 support in coordination with the Service Desk to resolve network ... As the **Infrastructure Engineering Task Lead** , you will help ensure today is safe and tomorrow is smarter....Required Experience: 10+ total years of related experience + 3 + years in a lead infrastructure engineering role +… more