- Bright Horizons (Newton, MA)
- The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct ... engagement on tickets, service level monitoring and team mentorship. They...an industry specific, post-secondary program with a focus on IT . Bachelor's Degree in Computer Science, Information Technology, or… more
- Zones LLC (Boston, MA)
- …to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level ... IT Help Desk Technician Professional Services...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Boston University (Boston, MA)
- …and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support, a large team (100) ... to join the ranks of our highly dynamic, diverse team ! Individuals will have the opportunity to serve the...and second level technology support for 200+ IS&T provided IT services, while providing a positive experience for our… more
- Robert Half Technology (Boston, MA)
- …effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team . + Lead, mentor, and develop a team ... top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service...heart of the operation, leading, mentoring, and developing a team of 3 Service Desk … more
- State of Massachusetts (Chelsea, MA)
- …owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the first point of contact for ... End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing...effectively collaborate and communicate with other End User Support Team members, internal and external IT support… more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required. --1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- GovCIO (Boston, MA)
- …+ Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills and Experience + ... Desk Manager will manage and lead the help desk teams and coordinates complex IT projects...and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and… more
- Dana-Farber Cancer Institute (Boston, MA)
- …after-use cleaning, and technical troubleshooting issues of patient-use iPads. + Opening help desk tickets as needed and navigating IT issues with the support ... The Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor...necessary. + Triaging issues as they arise, and opening IT tickets as needed. + Daily end of day… more
- Cambridge Health Alliance (Somerville, MA)
- Receptionist/Front Desk Apply Refer a Friend Back **Date Posted:** 11/15/2024 **Requisition Number:** 8242 **Location Somerville** **Work Days:** 8:30 am - 5 pm ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Marriott (Boston, MA)
- …all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine ... Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance...beyond, enjoy being part of a small yet ambitious team , and love learning how to always improve -… more
- Deloitte (Boston, MA)
- …and necessary US Government system accounts + Escalates issues as needed to Enterprise Service Desk on behalf of customers + Adheres to enterprise rules and ... the center of our client's business. By joining our team , you could help C-suite and program leaders transform...devices. + At least five years of experience providing IT Support (Desktop/Help Desk ), systems administration, and… more
- GovCIO (Boston, MA)
- … process, knowledge artifacts, and other documentation. + Collaboration across entire project team functional areas to ensure help desk is in alignment with ... and support of Veteran Affairs. + Resolution of help desk tickets received from the end users. + Interacting...from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track… more
- Wayfair (Boston, MA)
- …and cloud services. We are looking for Co-ops for: IT AV Tech Co-ops, IT Onboarding Co-ops, and Service Desk Co-ops. Please see the specific job ... 2024 - June 20, 2025 Employee Tech is Wayfair's IT Department. The team is on a...within the IT process is a plus Service Desk Co-op As a Service...IT process is a plus Service Desk Co-op As a Service Desk… more
- Tufts Medicine (Boston, MA)
- …"on call". Ensures customer satisfaction throughout all support processes. Collaborates with Service and Help Desk management on potential improvements. 3. ... systems and a plan for continuous improvement of the service levels and roadmap applying best practices. 7. Manages...management activities. 8. Inspires and develops an inclusive, talented team of IT staff. Provide coaching and… more
- GovCIO (Boston, MA)
- …hiring for a Customer Support Professional to provide outstanding desk -side support, regularly scheduled backups, network storage allocation, and preventative ... an active Secret clearance.** **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and… more
- Parker Hannifin Corporation (Woburn, MA)
- …operations. Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + ... Digital & IT Analyst Location : Woburn, MA, United States...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- Newell Brands (Boston, MA)
- …projects, and provide production support services. This person will also assist other IT team members when needed. RESPONSIBILITIES: + Work with worldwide ... complete testing for new functionality + Manage and prioritize service desk tickets to meet individual deadlines... tickets to meet individual deadlines + Support Global IT team members QUALIFICATIONS: + Bachelor's degree… more
- Ford Motor Company (Boston, MA)
- …users relying on our IT resources and thousands of contacts to our service desk every month, this transition is a significant step towards improving the ... customer sentiment, and design integrated tech experiences by bringing IT Service Lines together to solve customer...resource groups * Paid time off for individual and team community service * A generous schedule… more
- H&R Block (Danvers, MA)
- …tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... **552142BR** **Title:** Associate Team Leader **Our Company** **:** At H&R Block,...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- Epsilon, Inc (Andover, MA)
- **Deskside Technician II** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... the US **Why work for Epsilon:** In joining Epsilon's team , you will have the opportunity to contribute to...You will be working onsite at the Internal Revenue Service 's Andover, MA location. **Our Customer's Mission:** Epsilon is… more