- TEKsystems (Andover, MA)
- …/III engineers), need to add 2 engineers. This group is supported by 24/7 service desk : they handle all the Tier I tickets & triage the rest -2,000 end users ... week -Main focus: laptop provision, supporting end users on Tier II /III issues that arise -Current state:...detailed error analysis/resolution, and interface with other resolver groups Service Desk support such as error re-classification… more