- Beacon Mobility (Chicago, IL)
- …for by US News & World Report for 2025-2026. We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 ... Provide trip status updates in the form of ETA calls. * Ensure that all call center requirements outlined in the PACE contract are met or exceeded, ie * 95+… more
- NTT DATA North America (Chicago, IL)
- …inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative to join our team in CHICAGO, ... center metrics and goals including those for Availability, Call Handling and Quality Assurance. **Preferred Skills** -Continuous vocational training, college… more
- Cognizant (Chicago, IL)
- …VDI, collaboration tools, and endpoint security. + Familiarity with cloud access troubleshooting, call center software, and GenAI agent assist. + ... center environments, using Genesys, Amazon Connect, Avaya, and GenAI agent assist. + Demonstrate clear communication, empathy, call /chat etiquette, and… more
- TruGreen (Crestwood, IL)
- …secondary education preferred. + 3+ years of experience in sales, telemarketing, and or call center experience strongly preferred + 1 or more years senior level ... "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing...not limited to barging in, taking over and assisting agent with customer. + Supports location leadership in all… more
- HUB International (Des Plaines, IL)
- …other key performance metrics. + Identify customer's need and clarify information for Call Center Agents. + Seize the opportunity to transfer calls immediately ... the right fit for you. The Personal Lines Retention Agent provides a high level of service to our...manner. + Keep records of all conversations in our call center database in a comprehensive manner.… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Capital One (Chicago, IL)
- …Routing product suite, which optimizes the work (calls, cases, chats) that gets routed to call center agents, both prioritizing the well being of the agent ... and agent productivity to drive the best customer experience. This product leader will need to define the strategy of the product suite, define the roadmap for discovery and delivery and drive scale across the Enterprise by collaborating with multiple… more
- ServiceNow, Inc. (Chicago, IL)
- …strategic thinker to join our team as a ServiceNow Business Process Consultant with Call Center experience. If you have experience with Salesforce Service Cloud ... and self-service. + Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows +...Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search). + Proven track record of… more
- NTT DATA North America (Chicago, IL)
- …Authentication process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must ... Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + Remote… more