- Trustmark (Nashville, TN)
- …Controls costs by managing staffing levels, adjusting as volume dictates. Monitor call quality and customer satisfaction metrics to improve service levels and assess ... training needs. **Key Accountabilities:** + Directs workflow and assists with analyzing workflow and recommends actions needed to meet current and future production/staffing needs. + Monitors goals and service level agreements to ensure performance levels are… more
- Tractor Supply Company (Brentwood, TN)
- Specialist, Call Center Trainer **Overall Job Summary** This position is responsible for leading the training and development efforts of all call center ... upon performance goals set forth by the team member's Manager . + Develop and maintain all training materials for...preferred. Experience in a retail store and customer service-focused call center preferred. Education: Bachelor's degree from… more
- Elevance Health (Nashville, TN)
- **Pharmacy Consultant** **CarelonRx - Call Center ** **Location:** This position will work a hybrid model (remote and office). The ideal candidate will live ... strong, clinical-first lens, to deliver member-centered, lasting pharmacy care._ The ** Call Center ** **Pharmacy Consultant** is responsible for supporting… more
- Elevance Health (Nashville, TN)
- **Pharmacy Technician II - Call Center ** Shift Schedule: Monday-Friday (shift start times vary; 9:30am-6:00pm, 10:30am-7:00pm, 12:00pm-8:30pm, 3:00pm-11:30pm ALL ... Excellent communication skills with Commercial members a plus. + Call center experience with high call...Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more
- Elevance Health (Nashville, TN)
- **Pharmacy Technician II** **CarelonRx** - ** Call Center ** **Location:** This position will work a hybrid model (remote and office). The ideal candidate will ... Capabilities, and Experiences:** + Team Lead experience preferred. + ** Call Center experience preferred.** _For URAC...Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more
- Veterans Benefits Administration (Nashville, TN)
- …training sessions. The individual develops reports and discusses report findings with the National Call Center Manager , Coaches, and employees on a routine ... located in a Department of Veterans Affairs, Regional Office (VARO), National Call Center (NCC)/National IRIS Response Center (NIRC). The Phone/IRIS Quality… more
- Hendrick Automotive Company (Franklin, TN)
- …+ Post scheduled appointments on appointment board in the Business Development Center . + Re-schedule "no-show" customer appointments. + Follow-up with sales or ... of appointments set. + Forward any customer concerns to the correct department Manager and follow-up. + Maintains CSI at or above Company standards + Maintains… more
- HCA Healthcare (Nashville, TN)
- …**Introduction** Do you want to join an organization that invests in you as a Manager CCaaS Contact Center ? At Parallon, you come first. HCA Healthcare has ... make a difference. We are looking for a dedicated Manager IT Contact Center like you to...& salary recommendations. + Organize and oversee daytime and on- call support for production systems, jobstreams, and processes to… more
- HCA Healthcare (Nashville, TN)
- …required in a customer service, healthcare office, hospitality, retail sales or client manager role** + **Previous call center experience preferably in ... a healthcare environment preferred** + **Virtual employees are required to have high speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted)** **Parallon (https://parallon.com/) provides full-service revenue cycle management, or total… more
- Vanderbilt University Medical Center (Nashville, TN)
- …out of new services, assisting with coordination of operations in the clinic and call center , collaboration with the leadership team and other VUMC departments, ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at...Pharm 2 **Job Summary:** JOB SUMMARY The Specialty Pharmacy Manager position will be responsible for managing the pharmacist… more
- HomeSafe Alliance (Nashville, TN)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per… more
- Ryder System (Franklin, TN)
- …in HR or related field preferred + One (1) year or more experience in HR, Call Center , or related field preferred + One (1) year or more experience Case ... or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest...with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements +… more
- HomeSafe Alliance (Nashville, TN)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Contact Center Supervisor **_HomeSafe Alliance_** is the single global...**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per… more
- Vanderbilt University Medical Center (Pleasant View, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... (CMA) is under the direct supervision of the Provider/Office Manager . . KEY RESPONSIBILITIES * Customer Service * Uses...checks schedules and organizes patient flow. Assist in patient call -backs and call -in prescriptions under direction of… more
- Live Nation (Nashville, TN)
- …We are seeking a motivated and experienced individual to take on the Command Center Dispatcher at the venue. This position exercises responsibility for the command ... center functions and operations. This is an exempt role reporting to the General Manager of the venue. WHAT THIS ROLE WILL DO + Dispatch Coordination: + Dispatch… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... and research. **Organization:** Occ Health Clinical **Job Summary:** The Assistant Clinic Manager for Regionals & Outreach (NP) works in collaboration with a… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... work area and professional appearance. + Respond to each call with the standard greeting: Clinic name or other...collecting any co-pays; post professional charges. Work with Office Manager to reconcile charge batches, balance cash collections to… more
- Vanderbilt University Medical Center (Gallatin, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... work area and professional appearance. * Respond to each call with the standard greeting: Clinic name or other...collecting any co-pays; post professional charges. Work with Office Manager to reconcile charge batches, balance cash collections to… more
- Vanderbilt University Medical Center (White House, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... Assistant is under the direct supervision of the Provider/Office Manager . . KEY RESPONSIBILITIES * 1. Customer Service a)...checks schedules and organizes patient flow. Assist in patient call -backs and call -in prescriptions under direction of… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... Medical Carpentry **Job Summary:** JOB SUMMARY Works under supervision of Manager or Lead Carpenter in performing the following functions from written… more