- Amazon (Nashville, TN)
- Description This Senior Manager , Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working with ... website. The position will also lead a team of customer experience program and project managers in...by multiple sites, with a proven track record of customer satisfaction successes - Experience in a senior… more
- Rocket Software (Nashville, TN)
- …company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Program Manager is a pivotal role responsible for ... organizational strategy to deliver tangible benefits and value. The Senior Program Manager will manage...strong interpersonal skills to work cross-functionally with a diverse customer base and across geographies + Committed to Rocket's… more
- Amazon (Nashville, TN)
- Description Amazon World Wide Operations is seeking a Senior Program Manager to join our Dynamic team. If you are a strategic thinker with a strong ... background in program management and the ability to drive cross-functional projects,...developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team… more
- Amazon (Nashville, TN)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this ... key programs and influence multiple cross-functional teams' roadmaps to drive customer experience improvements and defect elimination. You will be responsible for… more
- Amazon (Nashville, TN)
- … Customer Delivery Excellence (CDE) organization is composed by program management professionals, people leaders, data scientists and business intelligence ... job responsibilities - Research and draft summary reports for Senior Leadership as part of the customer ...data cleansing, array formulas, etc.) - 2+ years of program or project management experience - 2+ years of… more
- Amazon (Nashville, TN)
- Description Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, ... sellers, and third-party partners around the globe. As a Senior Program Manager with Amazon,...to resolve operational issues. As a program manager you will work cross-functionally to drive customer… more
- Amazon (Nashville, TN)
- …The Amazon Business Customer Service (ABCS) team is looking for an experienced Senior Program Manager with a deep level of expertise in knowledge ... products (internal and external facing content, and learning). The Senior Program Manager will play...team in ABCS and will report directly to the Senior Manager , Amazon Business Customer … more
- Mathematica (Nashville, TN)
- Position Description: Mathematica is searching for a Client Experience (CX) Senior Analyst/ Sr . Manager ! The Client Experience Senior Analyst/ Sr . ... programs and data collection initiatives. We're looking for a Customer Experience Analysts who has a passion for ...CX roadmap, advance CX maturity, and manage the CX program with a continuous improvement mindset * Monitor key… more
- Amazon (Nashville, TN)
- …Amazon's customers. We are seeking an experienced and results-driven Program Manager to oversee and drive key customer experience initiatives and programs ... relationships with key stakeholders, prepare and present regular reports on customer experience performance, initiatives, and recommendations to senior … more
- Trellix (Nashville, TN)
- **_Job Title:_** Customer Success Technical Program Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful ... Director of Customer Success Programs, the Technical Program Manager will manage all CS health...senior decision makers across the company and our customer and vendor ecosystems will add to your success… more
- Republic Services (Nashville, TN)
- …to Work + Sustainability Yearbook S&P Global **POSITION SUMMARY:** The Area Sr Manager , Municipal Sales provides leadership, strategic guidance, support and ... operational decisions at the local level, closest to the customer . Our customers, including small businesses, major corporations and...and quality of revenue in the Area. The Area Sr Manager , Municipal Sales assists in setting… more
- Amazon (Nashville, TN)
- Description The OpsTech Network (OTN) Wireless team is seeking an experienced Sr . Technical Program Manager . In this role you will own delivery of cross ... ownership of one or more organizational goals. As a Senior Technical Program Manager , you...boundary conditions, and reasons behind architectural choices. As a Sr . Technical Program Manager , you… more
- Amazon (Nashville, TN)
- …the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX) organization. As a Sr . Program Manager , Business Operations you will be the MSP ... robotics deployment projects across multiple and competing workstreams. The Sr . Program Manager , Business Operations...the MSP CX Organization that can proactively scale to customer demand in the coming years. - Work with… more
- Amazon (Nashville, TN)
- …problem through disruptive, innovative technology? The Sub-Same Day (SSD) team is looking for a Sr . Program Manager with a delivery record and proven project ... ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes to...be located in Bellevue or Nashville corporate offices. The Sr . Program Manager will also… more
- Amazon (Nashville, TN)
- …balance thinking big with realities of delivering on customer promises. Lastly, the Sr . Program Manager breaks down complex problems with no clear ... Description At Amazon, we're working to be the most customer -centric company on earth. The Program Management...the Global Procurement Organization (GPO) is seeking an experienced Sr . Program Manager to help… more
- Amazon (Nashville, TN)
- …implement new ideas. Because the problems this team solves are highly visible, a successful Sr Program Manager will weigh risks and opportunities and help ... leaders to better perform their job functions. As a Sr . Program Manager , you will...program managers and operational partners to improve the customer return experience and re-commerce programs. You will champion… more
- Amazon (Nashville, TN)
- Description Amazon shipping is seeking a strategic and results driven leader to join as a Sr . Program Manager to lead critical Program charters for our ... analytical skills, and be an effective communicator. As a Sr . Program Manager , you will...ability to influence cross-functional and remotely located teams, a customer -centric and creative mindset and strong analytical skills are… more
- Amazon (Nashville, TN)
- …our team. We're looking for a customer focused, analytically and technically skilled Sr . Technical Program Manager (TPM) to innovate on behalf of ... customers, build effective solutions and deliver within OTS. Key job responsibilities This Sr TPM position requires a program management background and direct… more
- Amazon (Nashville, TN)
- …to drive projects that have direct impact on the operational and financial results. The ABCS Sr . Program Manager - Operations, is a core member of ABCS ... Description At Amazon, we strive to be the most customer -centric company on earth. To do this, we look...Resolve (TTR), Follow up%, Thread stop rate. The ABCS Sr . PM is required to proactively engage with business… more
- Amazon (Nashville, TN)
- …bright, and driven people. Amazon Stores Customer Service is seeking a Sr . Manager , Global Training Delivery Management to lead our worldwide training ... delivery teams. This role is a senior operations leader accountable for teams located across the...annually, including managing all new hire training for Amazon Customer Service. Partnering closely with program leaders,… more