- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst,** you will utilize ... will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management ( WFM ) Real Time Analyst** , at **Hackensack Meridian**… more
- Guardian Life (Holmdel, NJ)
- …experience in the WFM field, including forecasting, scheduling, reporting, and real -time management . + Understanding of standard approaches to workforce ... this role, you will report to the **Head of Workforce Management , Group Benefits** and will serve...targets. + Establish standard processes for scheduling, adherence, and real -time management . + Facilitate reporting and analytics… more
- MetLife (Bridgewater, NJ)
- …plan for all GCSO call centers, across four key functions (Forecasting, Scheduling, Real -Time Management , Vendor WFM Support) * Delivers accurate ... generation and maintenance, for call center teams * Oversees real -time, intraday service level management via workload...Works closely with call center vendor partners, providing similar WFM support that we provide to our GCSO call… more
- CVS Health (Trenton, NJ)
- …time monitoring of Five9, Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... are met, create and maintain data in Five9, Verint WFM and other databases which may be applicable to...suggestions to continually improve process and protocols related to workforce management for the Clinical Government Shared… more