- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help Desk incident ticket activities. + **Succession Plan Post-… more
- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... system. This role involves managing day-to-day operations of the help desk , troubleshooting system issues, and ensuring timely resolution of financial… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- NuAxis Innovations (Washington, DC)
- …for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service… more