- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... As the IT Specialist, you will: Process Improvement: Continuously evaluates help desk operations and suggests improvements for efficiency, user satisfaction,… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team supporting US ... are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. + Use remote diagnosis...Services contract. The contract provides and operates an integrated IT Service Desk and IT … more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Manager . This position will be located in Washington DC and will be an onsite position. ... USD $142,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5620/service- desk - manager -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-5620_ **Category** _Information… more
- NuAxis Innovations (Washington, DC)
- …later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge Requirements:** ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... QA Manager willbe responsible forensuring that all help desk services meet or exceed client...contractual obligations. This role requires a deep understanding of IT help desk operations, strong… more
- TekSynap (Washington, DC)
- …practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software ... of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- New York Times (Washington, DC)
- …**of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the ... The New York Times is looking for an Operations Manager to join our Newsroom Operations team. You will...+ Work with Facilities and other departments on internal desk moves/assignments + Work with HR and Recruiting teams… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... teams, and ensuring compliance with contractual and regulatory requirements. The IT Transition Manager must have strong project management skills,expertisein… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... offices, and technicalassistancefor systems, ensuring efficient, secure, and up-to-date IT infrastructure. TheDeputy Program Managerwillassistthe Program Manager … more
- ManTech (Washington, DC)
- …and enhancements. + Monitor the performance of applications, infrastructure, cloud, network and/or help desk ; ensure IT incidents are resolved and recommend ... **ManTech** seeks a highly skilled and knowledgeable **Development and** **Operations Manager ** that is responsible for leading the operations and maintenance (O&M)… more
- Quorum (Washington, DC)
- …Canary, a market leader in grassroots advocacy software. As a **PAC Account Manager ** for Quorum's Political Action Committee (PAC) product line, you will drive ... achieve measurable outcomes; provide training, coaching, and guidance to help them derive maximum value from our products. +...Bright sunlit open office concept with your own dedicated desk (if you want it) + Inclusion & Diversity… more
- Koniag Government Services (Washington, DC)
- …Information System (TOMIS) with software application development, system administration, and help desk support. **Essential Functions, Responsibilities & Duties ... email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Arlluk Technology… more
- New York Times (Washington, DC)
- …You will support all functional business areas, working with the New York Help Desk , networking, storage, and other support teams to anticipate potential ... New York Times is to seek the truth and help people understand the world. That means independent journalism...the Role** The News Technology Specialist position provides infrastructure IT support services for The New York Times Company.… more
- Cayuse Holdings (Andrews AFB, MD)
- …outcomes. **Primary Focus** The Helpdesk Technician will support end users for the ANGRC IT Help Desk Support Services. All duties and responsibilities ... Ensure the end user is notified directly by a help desk representative prior to closing a...by the Client Systems Lead to the Director of IT Operations and the program manager . Open… more
- Koniag Government Services (Washington, DC)
- …new environments and implementation of new methodologies. + Effective utilization of a Help Desk ticketing system and customer problem escalation and resolution ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...upgrades and repairs. + Provide customer (end-user) support to IT users branch-wide; help develop customer support… more
- Koniag Government Services (Washington, DC)
- …new environments and implementation of new methodologies. * Effective utilization of a Help Desk ticketing system and customer problem escalation and resolution ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...upgrades and repairs. * Provide customer (end-user) support to IT users branch-wide; help develop customer support… more