- TEKsystems (Clinton, MD)
- …Role Priority #1 Overall site leadership and field support accountability: Customer Service /Customer 1st Role Priority #2 Windows 10 Deskside Support to C Level ... -LAN/Networking support in a corporate environment * Excellent customer service experience * Resource must have previous healthcare/clinical environment experience.… more
- SHI (Annapolis, MD)
- … Delivery Managersupports our Managed Services Expert Support customers. The Service Delivery Manager isresponsible for the day-to-day management of ... M/F/Disability/Protected Veteran Status Refer a friend to this job (https://careers-shi.icims.com/jobs/18723/ service - delivery - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949) **Need help finding the… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring for an Service Delivery Manager to support complex operations for systems by ensuring data quality, operational ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5122/ service - delivery - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2024-5122_… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- IT Program Portfolio Manager Job ID: 250010...the operational and strategic levels as they apply to IT service delivery models. Assesses variables ... Statement** **The incumbent of this position functions as a IT Program Portfolio Manager with responsibility for...teams and any combination of work to faciliate the delivery of complex IT projects and programs.… more
- TekSynap (Washington, DC)
- …technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in government, public sector, or large-scale ... help desk technicians and effectively communicates with end-users, stakeholders, and IT staff. + **Customer Service Orientation:** Prioritizes user satisfaction… more
- General Dynamics Information Technology (Washington, DC)
- …Delivery and Integration Manager ** joining our team to evolve the IT Service Desk for the Department of Energy, National Nuclear Security Administration. ... into opportunity as a ** Delivery and Integration Manager ** with GDIT. A career in enterprise IT...ServiceNow + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement,… more
- Microsoft Corporation (Washington, DC)
- …closely with Datacenter Operations and other engineering partners to define and implement IT service delivery processes, establish service level ... team within CDS is seeking a **Senior Technical Program Manager , IT Process and Standardization** to drive...work, up to 50%. **Responsibilities** + Define and manage IT service delivery processes, including… more
- NTT America Solutions, Inc. (Annapolis, MD)
- …or equivalent Six Sigma certification required and maintained. + Experience with an IT service provider, data center or SaaS preferred. **PHYSICAL REQUIREMENTS** ... and thrive. **Your day at NTT DATA** The Senior Manager , IT Project Management oversees the people...who lead internal information system-specific projects from initiation to delivery . Manages and prioritizes the project stream, working with… more
- IHG (Washington, DC)
- …supplier resources and deliverables which will involve interfacing with the supplier's Service Delivery Manager . Supplier oversight includes ticket queue ... pool with striking Potomac River views and the indulging full- service spa, The Spa at The Wharf, modern luxury,...and locals alike. **About the Manager of IT Services position** The Manager IT… more
- Planet Technologies (Washington, DC)
- …managers deliver a wide range of technical projects. Responsible for successful service delivery and contract execution of engagements for various customer ... for a highly motivated individual to join our growing team as Senior IT Project Manager . In this role, you will be supporting impactful projects that make a… more
- Public Consulting Group (Annapolis, MD)
- …+ Desired: Organizational Change Management experience + Ability to understand both the service delivery system for programs which are administered by states and ... + Business Enablement + Business Solutions + Project Assurance Consultant/Project Manager will provide Project Management services to our internal team as… more
- Nutanix (Annapolis, MD)
- …and Asia-Pacific (APAC). Our team is renowned for its ability to tackle complex IT challenges faced by our clients. We foster a collaborative and innovative culture ... client expectations and earning recognition with the prestigious NorthFace Service Award for ten consecutive years. You will report...manage a team + Govern quality and ensure successful delivery + Provide support and oversight to partners +… more
- IT Veterans (Washington, DC)
- …+ Accountable for meeting contractual performance criteria and due dates during service delivery , and successful overall project completion + Coordinate ... II Washington, DC . Information Technology Apply Now Project Manager II Washington, DC Job Summary: IT ...maintenance, and billing of services + Track and monitor service orders through completion and turn-up and prepare deliverables… more
- Public Consulting Group (Annapolis, MD)
- …management approaches (eg, Agile, Waterfall) are required. **Duties and Responsibilities** Project Delivery - + Lead project teams where you provide direction, and ... recommendations. + As necessary, lead or participate in project delivery activities, including analysis, deliverable creation, and communicating project performance… more
- SGI Global, LLC (Washington, DC)
- …| Salary | Full Time Desired Experience + Manage up to 15 personnel on an IT support program + Experience with Research, Data, Cloud Migration, various IT and ... workflows, data management, and reporting in using an Enterprise Service Management (ESM) tool, ie ServiceNow ITSM and ITBM...(8) years of experience and demonstrated capacity in the delivery of the services similar in nature, scope and… more
- Leidos (Washington, DC)
- …for access to the customer's information. We are seeking a dynamic Service Desk Manager to join our IT Service Desk team. This pivotal role involves ... has an opening for a ** Service Desk Manager ** . This opening is for an IT...Manager will be responsible for ensuring the successful delivery of phone and desk side support services to… more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk ... Monitoring: Track and report on key performance indicators (KPIs) related to service delivery , including response times, resolution rates, and customer… more
- Pension Benefit Guaranty Corporation (Washington, DC)
- …informal briefings to technical, nontechnical, and executive audiences. GS-09: Work with the Service Delivery Manager to ensure that the direction of ... business processes and other issues that could hinder the delivery of service . Coordinate activities with business... planning or implementation in assigned specialty areas, eg, service management and process management or an IT… more
- Xylem (Washington, DC)
- …business value projections and facilitate the transfer of these items into the Enterprise IT and business groups ** Service Management:** + Work with IT ... customer expectations through innovative and sustainable solutions. The Business Relationship Manager (BRM) is accountable for driving the creation of a strategic… more
- Arena Technical Resources, LLC (Washington, DC)
- …support at a local level for regionalstaff and providing continuity in escalation supportwith other IT service and solution teams. -Leads the response for IT ... a gold-standardtechnology experience for the regionaloffice(s) they support. -Supports the IT Regional Manager to uphold the localIT experience, delivering… more