- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- TekSynap (Washington, DC)
- …technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in government, public sector, or large-scale ... and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT Help Desk … more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service ... Operations: Oversee daily operations of the Senate's Service Desk , ensuring timely resolution of IT issues, incidents, and service requests in line with… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and...for managing and communicating the deployment and recovery of IT resources and customer hardware to support users on-site,… more
- TekSynap (Washington, DC)
- …& Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is restored as quickly ... cloud technologies. + Previousexperience managing incident response teams or handling major IT incidents. **Overview** We are seeking aHelp Desk Incident… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... and Coordinate Asset Management activities and asset interactions for client IT infrastructure + Lead Asset Management support; coordinate any needed ServiceNow… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of a dynamic...and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide software… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- General Dynamics Information Technology (Washington, DC)
- …experience **Job Description:** Seize your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing IT support services ... career. At GDIT, people are our differentiator. As the IT Quality Assurance Manager supporting the US...Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware,… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess...initiatives to enhance the quality and efficiency of help desk operations. + Collaborate with IT and… more
- TekSynap (Washington, DC)
- … Operations Manager Secure Supply Chain Manager Operations Manager Service Desk Manager IT Broadcast Engineer Installation Manager ... The TekSynap Senate ITSC V contract employees are currently supporting roles as: Program Manager Lead System Consultant System Consultant Deputy Program Manager… more
- SAIC (Washington, DC)
- …for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... with a minimum of 7 years of experience providing desk side support, acting as IT Support...IMAC procedures and lifecycle refresh activities. + Familiarity with Service Now a plus; provide updates in ITSM system… more
- TekSynap (Washington, DC)
- …+ Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with ... Manager to oversee the quality assurance processes for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed… more
- TekSynap (Washington, DC)
- …for all end-user IT services to include, but not limited to service desk , user support, system and network administration and engineering services. TekSynap, ... years of similar size/scope + Experience in supervising large IT service contracts + Experience in management...administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user… more
- TekSynap (Washington, DC)
- …and data processing projects + Tenyears of experience in management of broad-based IT programs + Advanced customer service skillsand training + Familiar ... management, excellent problem-solving skills, and a proventrack recordof successfully leading IT teams. The Operations Manager willbe responsible forensuring the… more
- NuAxis Innovations (Washington, DC)
- …Five (5) + years' supervisory experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, ... **Desktop Support Manager ** Location **Washington, DC** \# of openings **1**...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- TekSynap (Washington, DC)
- …and data processing projects + Ten years of experience in management of broad-based IT programs + Advanced customer service skills and training + Familiar with ... operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and...technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure. The Program Manager (PM) shall… more