- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Washington, DC)
- …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One ( 1 ... setting up computer hardware/peripherals for new users, working assigned Service Desk ticket queues for hardware/software issues....Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One ( 1 ), Two (2), ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- ICF (Washington, DC)
- …reports and dashboards for unaccompanied children in care of ORR. + Providing Help Desk ( Tier 0, Tier 1 and/or Tier 2) support to end users ... science related subject. + 2+ years in a help desk role. + 1 + year of experience...diversity, and inclusion of social justice strategies in human service settings. + Strong interest and/or experience in related… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Customer Service ,Microsoft Office,Remote Desktops,Technical Support,Troubleshooting ... Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...operations + Provide support for escalated issues from help desk analysts **Qualifications:** Education: Associates Degree with 1… more
- ManTech (Washington, DC)
- …later certification highly desired + Knowledge of Microsoft Office + Experience using a Service Desk ticketing system, such as Remedy or ServiceNow + Previous ... are not limited to:** + Network Engineering - Troubleshooting, Tier II, and Tier III support +...+ Participating in processes throughout all phases of ITIL Service Lifecycle, including submitting change requests + Responsibility for… more
- Quorum (Washington, DC)
- …detailed in a Statement of Work (SOW) for each customer you take on and service . **What You'll Do** + **First Week:** You'll get to know the Professional Services ... team-our various functions (technical team, solutions team, tier 2 services team, etc.), our tools, and our...PAC Customer Success Managers and Sales representatives who also service your accounts. You'll learn how to manage customer… more
- SHI (Annapolis, MD)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more