- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... to resolve tickets. + Escalates remaining issues to Tier 2 and Tier 3 to ensure customer incidents are...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- Georgia Systems Operations (Tucker, GA)
- …above. + Analyst IV: 10+ years of ITSM experience including service desk management, asset management, configuration management, patch management, and/or ... II: + 5 years of ITIL process and ITSM experience including service desk management, asset management, configuration management, patch management and/or network… more
- Cennox (Alpharetta, GA)
- …ID/Intune Education and Experience: + Bachelor's degree in Information Technology, a plus + 2 + years in a help desk support role, required Physical Requirements: ... IT Support Analyst Alpharetta, GA Full Time Information Technology Experienced...also be responsible for responding to, documenting, and resolving service tickets in a timely manner. The primary focus… more
- Inspire Brands (Atlanta, GA)
- The End User Support Analyst is responsible for providing technical support to employees and stakeholders by troubleshooting hardware, software, and network-related ... through email, phone, tech bar, and bot interaction + Mentoring other help desk personnel on hardware and software problem analysis and resolution. + Recognizing,… more
- Lumen (Atlanta, GA)
- …connect the world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst ) is responsible for providing Tier 1 IT ... Service Desk Support in a customer focused, team oriented, support...mobile, security, and managed services technologies. + 1 - 2 years IT customer service experience or… more