- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... + High school diploma and three years of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience.… more
- Robert Half Technology (Atlanta, GA)
- Description Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for ... seeking contract flexibility and opportunities to deliver high-value customer service . Responsibilities: + Resolve escalated technical issues involving hardware,… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …troubleshoot and resolve technical issues. + Communicates and collaborates with the Service Desk to streamline troubleshooting issues, and provides assistance in ... Coordinator back-up to oversee team workflow and to ensure service level agreement expectations are met. + Utilizes incident...training and experience. ADDITIONAL JOB DETAILS: + The Educational Analyst II works to ensure rigorous and… more