- Citigroup (Newark, DE)
- …duties as assigned. **Job qualifications:** * 3+ years' experience in Help Desk and/or application support * Previous Customer Service experience preferred * ... Testing for new features and functions and perform post application release validations, compile results and report to Technology...days a week (PC and phone)** **Job Family Group:** Customer Service **Job Family:** Institutional Customer… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …that require escalation. Most of a Support Analyst's work consists of customer service , email communication, phone communication, and working within spreadsheets ... and a CRM application . **Job Description** + Analyze incoming cases to determine...and relay applicable guidance to issuers + Provide exemplary customer service through phone and email +… more