- U-Haul (Lewisville, TX)
- …If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent ! U-Haul offers a wide range of personal and professional growth within its ... Illness/Group Accident Insurance + Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: + Assist with calls from and to customers. +… more
- Molina Healthcare (Fort Worth, TX)
- …help preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths ... **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. + Participates in… more
- Public Storage (Plano, TX)
- …and generate actionable insights. + Proactive problem-solving skills. + Experience using call center systems and agent management tools Attributes: ... dedicated and experienced Customer Service Supervisor to support our call center operations. The ideal candidate will...Gather and analyze customer feedback survey data to identify agent gaps and provide feedback to management to find… more
- Hilton (Addison, TX)
- …minimum qualifications:** + Minimum two \(2\) years of professional work experience in large call center operations \(more than 500 seats\) or contact center ... to ensure ongoing service performance is maintained; manage real\-time call volume of a worldwide contact center ...performance reports and other ad hoc reporting\. + Manage agent hotline queue\. **WHY YOU'LL BE A GREAT FIT**… more
- Fresenius Medical Center (Plano, TX)
- …a high performance blended calling environment for the Customer Service/ Collections / Call Center . Facilitate the effective use of Dialer functionality to ... dialer software + Assist IT with technical support and diagnostics with call servicing technologies + Create and manage predictive outbound or blended dialing… more
- Public Storage (Plano, TX)
- …levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication ... cadence with third-party agencies to review agency and agent performance, discuss overall strategies, handle escalated issues, and...goals + Routinely conduct review of email conversations and call monitoring to ensure consistency in the level of… more