- DISH Network (Englewood, CO)
- …It is responsible for eliciting vision, scope, and requirements for the IVR and Chat self-service channels. The Product Manager , IVR / Chat , will ... and indirectly through influence and relationship building. Furthermore, the product manager will have experience working with...with minimal direct oversight from management + Experience with IVR and chat platforms is preferred, AI… more
- DISH Network (Englewood, CO)
- …that ability to identify problems, trends, and opportunities across the IVR and chat experience + Works with product managers to help them drive strategic ... effectively with business partners, UX designers, and developers, indirectly leading the product teams to remain focused on the right priorities and working together… more
- Kyndryl (Boulder, CO)
- …services including Service Desk, Cloud Contact Center + Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations ... the consulting knowledge base and methods with technique papers, work product descriptions, guiding principles, documents, and further the evolution of intellectual… more