- Principal Financial Group (Des Moines, IA)
- …Do** As a ** Customer Experience Specialist 1** in our dental insurance contact center , you will be handling inquiries from our customers related to their ... escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the...are Monday - Friday 8:00am - 5:00pm CST. Engagement Center hours of operation are Monday-Thursday 7:25am - 6:35pm… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** We're looking for a ** Customer Experience Specialist 2** to join our Participant Contact Center (PCC)! In this role, you'll educate ... build their financial confidence. Learn more about what a ** Customer Experience Specialist (https://careers.principal.com/blog/ customer - experience… more
- Zoom (Des Moines, IA)
- What you can expect We are hiring a Sr. Product Marketing Manager to focus on our Contact Center AI solutions to join our Product Marketing team at Zoom! This is ... individual with an understanding of Generative AI in the contact center space. Zoom AI Companion for...Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and help deliver better… more
- Verint Systems, Inc. (Des Moines, IA)
- …and responsibilities as assigned **Minimum Requirements:** + 5 years of customer contact center or service experience that supports implementation, and ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX… more
- Concentrix (Des Moines, IA)
- …degree in engineering, computer science or MIS is a plus. + Prior experience working within the Software/Infrastructure/Platform/ Contact Center (SaaS, IaaS, ... Job Title: Sales Director, Cloud Contact Center Job Description Responsibilities will...+ Drive growth of Amazon Connect partnership + Ensure customer satisfaction + Expect moderate travel **Your Qualifications:** A… more
- Concentrix (Des Moines, IA)
- …or equivalent experience . + Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, ... and engineer cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients...Microsoft Azure + Knowledge of other contact center platforms and VoIP protocols + Experience … more
- Wells Fargo (West Des Moines, IA)
- …coordination for user acceptance testing (UAT) across multiple teams as part of our contact center as a service (CCaaS) platform migration. Learn more about the ... of large complex programs, or equivalent + Knowledge and understanding of contact center applications (IVR, call routing, workforce management, quality… more
- Lincoln Financial Group (Des Moines, IA)
- …+ 4 Year/Bachelor's degree (or equivalent) (Minimum Required) + 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as ... The role will serve as a resource and central point-of- contact to support the configuration and deployment of system...provide a high quality and recommendable internal and external customer experience . **What you'll be doing** +… more
- Hussmann Corporation (Des Moines, IA)
- **Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the ... basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.… more
- Iowa Department of Administrative Services (Ankeny, IA)
- …interest you, we would love to have you become our newest team member at ourAnkenyService Center ! Every task and customer helped by one of our Service Center ... Driver & Identification Service Center Specialist Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4643049) Apply Driver &...licenses or identification documents - Act as point of contact for customer questions and inquires -… more
- Pearson (Des Moines, IA)
- …Pearson's North America sales team, reporting to the Sr. Director of the Pearson Resource Center , the outsourced contact center (BPO). The role will be ... A minimum of 5 years of exceptional sales performance, customer service, or sales operations experience *...and vibrant place to work. People are at the center , and we are committed to building a workplace… more
- Hy-Vee Food Stores (Des Moines, IA)
- …Title: Pharmacy Fulfillment Certified Pharmacy Technician Department: Pharmacy Fulfillment Center FLSA: Non-Exempt General Function Works in a fast-paced production ... expected number of hours + Performs mail order call center duties including data entry to prepare prescription orders...+ Assist in stocking of pharmacy supplies Education and Experience H igh school diploma or equivalent. Certified as… more
- Veterans Affairs, Veterans Health Administration (Des Moines, IA)
- …organization. Responsibilities The Licensed Practical Nurse assigned to the Community Living Center , is responsible for providing care to a veteran population with ... activities under the supervision of the Registered Nurse. Demonstrates excellent customer service skills in communicating with the patient, families, co-workers and… more
- City of Ames (Ames, IA)
- Furman Aquatic Center Water Safety Instructor Print (https://www.governmentjobs.com/careers/cityofames/jobs/newprint/4597007) Apply Furman Aquatic Center Water ... committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; committing to diversity, equity, and… more
- Signet Jewelers (West Des Moines, IA)
- …and holidays * A positive, customer -focused approach in delivering an exceptional customer experience * Strong communication and relational skills We put our ... celebrate the special moments in their lives * Strong customer service, sales, retail and/or jewelry experience ...applicant's interest in joining our team, we can only contact those selected for further consideration. Don't forget, we… more
- Allied Universal (Des Moines, IA)
- …Opportunity Available!** Must be 21+ years old and have 2+ years of security experience ! As a Security Officer, you will serve and safeguard clients in a range ... Real Estate, Healthcare, Education, Government and more. **Responsibilities:** + Provide customer service to our clients by carrying out safety and security… more
- VF Corporation (West Des Moines, IA)
- …you will be the voice of our brand while elevating the consumer experience through genuine consumer connections and selling our original/innovative products. As an ... consumers within the store, providing a high level of customer service. + Adhere to policies, procedures and practices...fast paced environment + 0-1 years of related professional/retail experience is preferred + A formal education and subsequent… more
- Highmark Health (Des Moines, IA)
- …+ None ** EXPERIENCE ** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work… more
- Black & Veatch (Des Moines, IA)
- …to deliver and drive sales on Utility Transformation projects primarily focused on Customer Experience , Customer Service and Billing, Advanced Metering ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...**Preferred Qualifications** + Master's Degree + 7 years of experience focused on Utility Customer Experience… more
- Kelly Services (Johnston, IA)
- …job might be an outstanding fit if you:** * Have 6+ months of call center and customer service/support experience . * Possess efficient researching and ... easy. That's where Kelly(R) comes in.** We're seeking a ** Customer Service Associate** to work in Johnston, IA. **Do...pay rate of $19 - $20.50 per hour.** **Hours: Contact Center is open from 7am -… more