- Verint Systems, Inc. (Des Moines, IA)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Des Moines, IA)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Des Moines, IA)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- Lincoln Financial Group (Des Moines, IA)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- TEKsystems (Des Moines, IA)
- …Analyst has a critical role ensuring the efficiency and effectiveness of the contact center . This position is responsible for forecasting, scheduling, and ... have strong analytical skills, excellent communication abilities, and experience with workforce management (WFM) tools and methodologies. Scheduling * Create… more
- Trinity Health (Des Moines, IA)
- …professional activities such as self-appraisal, Healthstream assignments, licensure renewal contact hours. Participates in QI and evidence-based practice activities ... and to report all preventable hazards and unsafe practices immediately to management . Other duties as assigned. Maintains a working knowledge of applicable Federal,… more
- US Bank (Des Moines, IA)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... at-all from Day One. **Job Description** Responsible for the administration, risk management and servicing of assigned fiduciary and investment management … more
- CVS Health (Des Moines, IA)
- …skills. + Requires in-depth knowledge and specific experience on workforce management applications in both contact center and back-office environments. ... Verint I360 preferred + Experience in PBM workforce management solutions and operations ( contact center and back-office solutions) **Skill in:** + Small… more
- PSI Services (Des Moines, IA)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- Hilton (Des Moines, IA)
- …new process rollouts, improvements, and innovations\. It is critical to understand the contact center business and the ability to partner with teams across ... minimum qualifications:** + Two \(2\) years of experience working in a high\-volume contact center that handles inbound and outbound communication via telephone,… more
- Humana (Des Moines, IA)
- …IT Service Management (ITSM) practices, ServiceNow product owners, Customer Experience Center Platform team ( contact center ), and other product teams ... role focuses on enhancing the experience of our diverse workforce , which includes members from contact centers,...success of solutions pursued. + Interact directly with senior management to advise on and obtain input for evolving… more
- Hy-Vee Food Stores (Cumming, IA)
- …"a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job ... Job Title: Warehouse Generalist, Heavy Lifting Location: Hy-Vee, Lomar Distribution Center FLSA: Non-Exempt General Function: Responsible for the selection and… more
- CVS Health (Des Moines, IA)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- Evolent (Des Moines, IA)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Des Moines, IA)
- …+ Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and ... + Minimum of 3-5 years' of industry experience + Understanding of Workforce Management and/or Quality Monitoring solutions + Proven experience demonstrating… more
- Pearson (Des Moines, IA)
- …and strong performance history. + Coach direct reports on sales strategy, pipeline management , opportunity management , and career development. + Meet with sales ... proven record of success. + 2+ years of leadership and/or people management experience leading professionals. + Experience selling to executive decision-makers in a… more
- Trinity Health (Des Moines, IA)
- …CORPORATE PHILOSOPHY STATEMENT: It is the obligation of each employee of Mercy Medical Center to abide by and promote the Mission and Core Values of the Spirit ... POLICY STATEMENT: It is the obligation of each employee of Mercy Medical Center to comply with Mercy's mission, values, and standards of conduct, policies,… more
- ISC2 (Des Moines, IA)
- …knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve ... unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you...people strategy. The HRBP is the prime point of contact for assigned business leaders and leads assignments of… more
- Elevance Health (West Des Moines, IA)
- …you could work **12:00 PM** **to 8:30 PM EST** **.** This role is a **call center ** position, breaks will be scheduled as a result. A proud member of the Elevance ... pharmacy care. The **Pharmacist Consultant** is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and… more
- Xerox (Des Moines, IA)
- …we've expanded into software and services to sustainably power today's workforce . From the office to industrial environments, our differentiated business solutions ... Process Manager will be a key member of the Generative AI Center of Excellence (COE), responsible for designing, implementing, and continuously refining governance… more