- The Hertz Corporation (Des Moines, IA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Coinbase (Des Moines, IA)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Oracle (Des Moines, IA)
- …satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the customer ... **Job Description** The Oracle Health Customer Success Manager is responsible for... accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals,… more
- Coinbase (Des Moines, IA)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing) tooling and you will collaborate closely… more
- Capital One (Des Moines, IA)
- Strategic Customer Development Manager , Northern CA - Business Cards & Payments (Remote-Eligible) **Strategic Customer Development Manager , Northern CA - ... needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their… more
- Capital One (Des Moines, IA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more
- Hilton (Des Moines, IA)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence_ **Location:** _null_ **Requisition ID:** ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...Seven \(7\) years of project management and business process experience + Three \(3\) years' experience working… more
- Robert Half Technology (Des Moines, IA)
- …call center focused on federal and state servicing, including inbound/outbound calls, customer experience , and default prevention. MUST HAVE: * A call ... Description PERMANENT POSITION: Customer Service Call Center Manager -...center leader (inbound/outbound) who brings hands-on supervisory experience -CALL CENTER EXPERIENCE non-negotiable. * A problem… more
- SHI (Des Moines, IA)
- …with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given ... in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention...relationships with key SHI customers to ensure a positive customer experience . + Working with SHI sales… more
- UKG (Des Moines, IA)
- … expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise ... ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong… more
- UKG (Des Moines, IA)
- …expectations and drive significant business growth. **About the Role:** The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise ... modules. **Preferred Qualifications:** * Proven track record of building and growing customer relationships in an Enterprise territory. * Experience building… more
- ISC2 (Des Moines, IA)
- …with internal operations, instructors, and vendors to guarantee a seamless customer experience . **Account Operations** + Oversee the **day-to-day management** ... connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer … more
- Cornerstone onDemand (Des Moines, IA)
- …(eg AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) + **White Glove & Proactive Support:** ... **About the Role:** As a Senior Customer Support Manager , you will lead...role aligned experience required. + 6+ years experience in customer support/operations roles, with at… more
- Acosta Group (Des Moines, IA)
- ** Customer Manager Associate** **General Information** **Company:** ACO-US **Location:** DES MOINES, Iowa, 50332 **Ref #:** 72758 **Pay Rate:** $ 22.50 ** ... Experience /skills and/or location may influence position wage rate** **Range...Time Off (PTO) program **Description and Requirements** The Associate Customer Manager (ACM) is responsible for managing… more
- Oracle (Des Moines, IA)
- …features, capabilities, and best use is highly desired. + 7+ years of customer -facing experience as a business practitioner and communicator. + 4+ years ... for your customers. Building and fostering relationships with key customer stakeholders (executives, business & IT leaders, influencers, and...of proven experience in ERP SaaS + Proven ability to utilize… more
- Mom's Meals (Des Moines, IA)
- Position SummaryThe Customer Care Manager is responsible for the day-to-day operations of a contact center for Mom's Meals. This role will directly manage 6-9 ... + Determine work procedures and lead process improvement initiatives within the Customer Care Department + Study and standardize procedures to improve efficiency +… more
- Walgreens (Des Moines, IA)
- …technicians. Makes decisions regarding performance management including discipline and termination. ** Customer Experience ** + Engages customers and patients by ... manner and answers non-clinical questions to ensure a positive customer experience . Models and shares customer...efficient workflow. + At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records… more
- Walgreens (Des Moines, IA)
- …teams are engaged and performing their responsibilities to achieve company deliverables. ** Customer Experience ** + Engages customers and patients by greeting ... operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to...timely manner and answers questions to ensure a positive customer experience . Models and shares customer… more
- Humana (Des Moines, IA)
- …The Lead Product Manager Conceives of, develops, delivers, and manages products for customer use. The Lead Product Manager works on problems of diverse scope ... and complexity ranging from moderate to substantial. As a Lead Product Manager , you will be a key driver of our Integrated Health strategy, shaping and delivering… more
- Humana (Des Moines, IA)
- …**Cross-Functional Collaboration** + Partner with marketing, engineering, data, and customer experience teams to ensure seamless implementation and ... first Humana's Product organization is seeking a Lead Product Manager to drive the strategy, development, and optimization of...roadmap for AEP capabilities, aligned with enterprise goals and customer experience strategies + Lead agile product… more