- TAD PGS, Inc. (Laurel, MD)
- …Secret Security Clearance.** **Work site is 100% Onsite in Laurel, MD** We are seeking an IT Help Desk Agent to help us support the information ... We have an outstanding Contract position for aJunior IT Help Desk Agentto...Provide support for account administration requests via the Service Desk ticketing tool, phone, email, live agent … more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- IntelliDyne (Falls Church, VA)
- …4+ years of experience in the IT field + Minimum of 3+ years of previous Help Desk experience + Minimum of 2+ years leading a team of employees + Active DOD ... Manager, you will be responsible for providing Tier I IT leadership, network and first base contact support to...Run ticketing reports to determine monthly ticket numbers and agent performance + Provide technical support to end users… more