- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- TekSynap (Silver Spring, MD)
- …Services. The Service Desk Manager will lead our service desk team and foster a culture of ownership, accountability, and high-quality service ... Development: + Lead , mentor, and develop a team of service desk professionals,...systems to ensure accurate and up-to-date resources for the service desk team . Customer Experience… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Washington, DC)
- …is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...+ Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career +… more
- General Dynamics Information Technology (Arlington, VA)
- …There is no challenge we can't turn into opportunity. And our work depends on a Service Desk Specialist joining our team . At GDIT, people are our ... team that supports and operates a 24x7x365 Service Desk . + Analyzes and recommends alternative...without extensively researching the issue again. + Notify the team lead of all VIP requests for… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... US Military member with ~180 days of time in service remaining or an employment ready military spouse. Must...direction when needed). Key job responsibilities As the Deal Desk Manager, KGS you will guide the team… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...each shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...Provide triage activities to direct issues to proper CSvD Service Group (Infrastructure Team , Tier-2 Team… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …system + 0-2 years of management experience or experience as a team lead . **Other Job Specific Skills** + Service Desk background + Understanding ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of customer… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support,Help Desk Support,Remedy Help Desk … more
- William C Brown Inc (Bowie, MD)
- …(ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team . + Excellent written and communication skills required; ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source… more
- Marriott (Washington, DC)
- …and objectives and manages to achieve or exceed goals. **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to lead ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... energetic, and positive. **Be the Best!** Join our exceptional team in a dynamic work environment only to discover...Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service … more
- TekSynap (Washington, DC)
- …response teams or handling major IT incidents. **Overview** We are seeking aHelp Desk Incident Managerto join our team supporting theUnite States Senate, ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is… more
- General Dynamics Information Technology (Washington, DC)
- …will be measured through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * ... agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support...Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer … more
- TekSynap (Fort Belvoir, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, ... Belvoir VA from 0600-1800 Monday-Friday + Mentorship of assigned team leads and oversight of labor charge approval and...capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-… more
- CACI International (Arlington, VA)
- Service Desk ITSM Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... * * * **The Opportunity:** CACI is seeking a Service Desk ITSM Specialist to drive the...Practice by providing mentoring support, Knowledge sharing sessions & lead competency groups. + Design & deliver business values… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join...(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- General Dynamics Information Technology (Annapolis, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more
- Kimpton Hotels & Restaurants (Washington, DC)
- …daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. + Accountable for meeting or coming ... feel it; you'll feel it too. **What You'll Do** Lead all aspects of all Front Office operations by...by setting and maintaining a high level of guest service . Provide timely and courteous service to… more