- Amazon (Arlington, VA)
- … Experience /Success and Customer Service Operations. - 6+ years of experience in a Senior CX role, program manager, transformations. product manager or ... an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** ICF is a mission-driven company filled with people who care deeply about improving the lives of others and ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Amazon (Arlington, VA)
- …helping customers achieve their full potential? Do you have the business savvy, customer experience , contact center sales background, and skills necessary to ... justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect,...realizing the full value of Amazon Connect. As a leader , the BVS implements ways to scale their methodologies… more
- Nutanix (Washington, DC)
- …and defending it in front of a panel of experts. You will report to the Regional Leader of Customer Experience , who believes in the power of partnerships and ... **What You Will Bring** + 8-12 years of experience in customer -facing technical roles, demonstrating credibility with mid- senior level business and technical… more
- Capital One (Mclean, VA)
- Senior Manager, Data Analysis - Digital Customer Experience Analytics At Capital One, data is at the center of everything we do. When we launched as a ... skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. The DCX...DCX Analytics team focuses on understanding the breadth of customer touchpoints within authenticated sessions on our industry leading… more
- Capital One (Mclean, VA)
- Center 1 (19052), United States of America, McLean, Virginia Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for ... a Price Comparison Customer Experience Product Manager to join our...ideation to production and continually iterate improvements + A customer -first mindset + A strategic thought leader … more
- FREEMAN (Washington, DC)
- …the context in which the business unit operates. This position will support our Customer Experience team and is eligible to work a remote schedule. **Essential ... **About Us** Freeman is a global leader in events, on a mission to redefine...new technologies to deliver moments that matter. **Summary** The Sr . Business Process Analyst drives the strategic execution, provides… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... Description Are you ready to lead the world's largest organizations through their GenAI...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- EBSCO Information Services (Washington, DC)
- …**About You** Understanding of clinical workflows and clinician challenges 5+ years of experience in customer engagement, marketing, support, or related field 5+ ... project management, and overseeing key handoffs and the overall development of a customer . Experience working in medical software implementations or in a… more
- Capital One (Mclean, VA)
- …experience . This role is integral to driving technology innovation and better customer experience at Capital One. Specific responsibilities include, but are ... Sr . Manager, Product Management, Associate Experience ...Experience Product Capital One is a technology-driven and customer -focused company reaching millions of consumers. We are a… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate Sr is a customer facing role aligned to our ... ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also...**What We Look For in a Candidate** 5+years of customer success or account management experience … more
- Cushman & Wakefield (Washington, DC)
- **Job Title** Sr . Workplace Experience Manager **Job Description...work experience if no degree + Important experience + 3-5 years customer service ... Summary** The Sr Workplace Experience Manager is the ambassador for the client ...detail. The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and… more
- Nutanix (Washington, DC)
- …Honest, with Heart.** **The Opportunity** As the Sr . Manager of Customer Advisory, you'll lead high-impact customer engagement initiatives, including ... to continuously learn, adapt, and seek innovative ways to enhance the customer experience . + Strong project management skills with the ability to manage multiple… more
- Amazon (Arlington, VA)
- …such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the ... growing services, leveraging native generative AI capabilities to improve customer and employee experiences. You will lead ...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- Amazon (Arlington, VA)
- …programs while collaborating with internal Amazon teams to positively impact the customer experience . This is a high-impact, high-visibility position that ... Description Amazon is seeking a senior -level leader to join its Global...value - Ensure vendors consistently deliver operational excellence, excellent customer experience , flexible capacity, and compliance -… more
- Pegasystems (Bethesda, MD)
- …edge technology, driving hundreds of millions of benefits at our clients, improving customer experience for millions of customers + An innovative, inclusive, ... Senior Specialist Solutions Consultant, Customer Risk...a technical client facing role, dealing with large complex customer landscapes + At least 5 years' experience… more
- Rocket Software (Washington, DC)
- … leader that can help build out and lead our Sr . CSM group. As the...you will lead a team of our Senior Customer Success Managers (CSMs) and will ... leader that can help build out and lead our Sr . CSM group. As the...you will lead a team of our Senior Customer Success Managers (CSMs) and will… more
- Capital One (Mclean, VA)
- …tools + **Strategy** -Shape the strategy for Capital One's customer experience platform + **Horizontals** - Lead problem solving and seamless delivery ... Sr . Director, Product Management - Enterprise Consumer Product...domains, each responsible for a specific portion of the customer experience within Capital One's digital ecosystem.… more