- TAD PGS, Inc. (Laurel, MD)
- … Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be able to ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience… more
- Insight Global (Washington, DC)
- …Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors Degree with 2 + years of experience OR 4 years of experience (minimum ... for LCAT) Experience using ServiceNow as a ticketing system Experience troubleshooting both local and network printers Experience providing both in person and over the phone support Experience imaging lap tops Moderate to advanced troubleshooting skills… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …to resolve tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile and organize data for monthly ... looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier ...be substituted for a bachelor's degree **Required Experience:** Two ( 2 ) years' help desk experience… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …to resolve tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile and organize data for monthly ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Standard Operating Procedure...looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier … more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk ...must. Qualifications + Associate's degree. Can be substituted with 2 + years of relevant experience. + Three years relevant ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to...systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/...10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. ... + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet… more
- TekSynap (Silver Spring, MD)
- …a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software diagnostics and ... resolved by Tier 1 are escalated to Tier 2 and Tier 3....Research questions using available information resources, including an IT Help Desk knowledge base. + Install, configure,… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick ... to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more
- Leidos (Washington, DC)
- … desk team consisting of onsite and remote Tier 1 Help Desk Agents...4 years of experience in an Help Desk environment. + Must have 2 years ... daily, weekly, and monthly reports on help desk team's productivity + Document Tier I...help desk team's productivity + Document Tier I assessments and/or remediation standard operating procedures (SOP)… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Operations,IT ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...work experience + Must have at least 5 years Tier 2 IT Technical support experience +… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + ... and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provide… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Provide… more