We interpreted District Of Columbia County, DC as District Of Columbia County, DC.
- Amazon (Arlington, VA)
- … Experience /Success and Customer Service Operations. - 6+ years of experience in a Senior CX role, program manager, transformations. product manager or ... an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable… more
- Amazon (Arlington, VA)
- …reporting and presentation of results to senior leadership - Knowledge of key customer experience metrics and methodology (eg, NPS) - Experience in ... Description Amazon is seeking a Sr . Product & Customer Insights Manager...candidate has a passion for and interest in the customer experience with AI agents, generative AI,… more
- Capital One (Mclean, VA)
- …& Analytics **Summary:** As a Sr . Business Manager on the Customer Experience Insights & Analytics team, you will lead a talented team that transforms ... Sr . Business Manager - Customer ...competitive benchmarking capabilities, charting a course to a best-in-class customer experience intelligence program. **General Responsibilities:** +… more
- Amgen (Washington, DC)
- …Join us and transform the lives of patients while transforming your career. ** Senior Manager, Global Customer Experience Business Product Management** **What ... do** Let's do this! Let's change the world! The Sr . Manager will lead the Business Product...Billing in a functional/project lead role + Experience in working with CRM platforms involving customer… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** ICF is a mission-driven company filled with people who care deeply about improving the lives of others and ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Lumen (Washington, DC)
- … customer experience across all touchpoints. This role reports to the Senior Director of Customer Experience . **The Main Responsibilities** + Develop ... leader who has a deep heart space for experience -employee, customer , and partner experience ....that increase revenue, accelerate deal velocity, and foster long-term customer relationships. + Lead data gathering, analysis,… more
- Northramp LLC (Rockville, MD)
- Customer Experience Consultant + Rockville, MD + Category: IT Service Management + Type: Full-time + Min. Experience : Senior Level Northramp is looking ... for a passionate and skilled Customer Experience (CX) Consultant to join our...mapping to identify pain points, opportunities, and enhancements. + Lead VoC initiatives to collect and analyze customer… more
- Amazon (Arlington, VA)
- …to refine the integrated marketing strategy and services roadmap. About the team The Customer Experience team is a driving force behind creating an unmistakable, ... Description The Senior Program Manager will be responsible for leading...through actionable intelligence and human-centric design. We elevate the customer experience by orchestrating consistent, responsive, and… more
- Capital One (Mclean, VA)
- Center 1 (19052), United States of America, McLean, Virginia Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for ... a Price Comparison Customer Experience Product Manager to join our...ideation to production and continually iterate improvements + A customer -first mindset + A strategic thought leader … more
- Capital One (Mclean, VA)
- …improvements, and organizational effectiveness for the newly integrated Customer Experience Operations (CXO) organization. This leader will be accountable ... Director, Cross Functional Strategy, Customer Experience Operations (Hybrid) The **Director,...may include:** + Engage as an extension of the Senior Leader with the organization's customers and… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... pace. Join the Gen AI NGDE team as a Sr . Customer Advocacy Specialist! The Worldwide Specialist...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Verint Systems, Inc. (Annapolis, MD)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... more at www.verint.com . **Overview of Job Function:** The Sr . Customer Success Manager ( Sr .... experience + Minimum of 7-10 years of experience in a customer -facing role focused on… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... Description Are you ready to lead the world's largest organizations through their GenAI...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …discussions on where CS resources should be invested to drive the greatest customer experience improvements. Key job responsibilities - Own the end-to-end ... Customer Service (CS) is seeking a self-driven Senior Program Manager to set the strategy for organizational...management of initiatives that improve HC management practices - Lead regular strategic and tactical discussions with the CS… more
- Capital One (Mclean, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're ... Sr . Manager, Product Management - Developer Experience...proficiency in five key areas:** + **Human Centered.** You'll lead sourcing and synthesis of customer discovery… more
- Capital One (Mclean, VA)
- …experience . This role is integral to driving technology innovation and better customer experience at Capital One. Specific responsibilities include, but are ... Sr . Manager, Product Management, Associate Experience ...Experience Product Capital One is a technology-driven and customer -focused company reaching millions of consumers. We are a… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …programs while collaborating with internal Amazon teams to positively impact the customer experience . This is a high-impact, high-visibility position that ... Description Amazon is seeking a senior -level leader to join its Global...value - Ensure vendors consistently deliver operational excellence, excellent customer experience , flexible capacity, and compliance -… more