- ASM Research, An Accenture Federal Services Company (Providence, RI)
- The Service Desk Manager is responsible for managing the overall operations, performance, and continuous improvement of the CASTLE-NET IT Service Desk ... . This role provides leadership and direction to service desk personnel, manages ticket processes and workflows, ensures quality service delivery, and… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery… more
- GovCIO (Providence, RI)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Providence, RI)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- ASM Global (Worcester, MA)
- …POSITION RESPONSIBILITIES: + Accountable for staffing each shift on the Executive Desk + Responsible for completing incident reports accurately and completely + ... Completes m onthly desk staff schedules and posted in all areas assigned...Ability to work with minimal supervision + Strong customer service skills + Good written, verbal and interpersonal skills… more
- Citizens (Johnston, RI)
- …recurrence. + Collaboration: Work closely with application owners, infrastructure teams, service desk staff, vendors, and business stakeholders to coordinate ... organization is committed to operational excellence and resilient IT service delivery. As a Major Incident Manager ,...IT service delivery. As a Major Incident Manager , you will play a pivotal role in protecting… more
- Extra Space Storage (Johnston, RI)
- …multiple stores in the district. -Starting Pay Range $16.50-$18.50/hr. The **Assistant Store Manager ** plays a pivotal role in supporting the daily operations of one ... more self-storage locations, under the guidance of the District Manager and Store Manager . This role ensures...Off** accrued throughout the year, increasing with years of service . + **Generous 401(k) match with Traditional and/or ROTH… more
- World Insurance Associates, LLC. (Worcester, MA)
- …retirement plan services, and payroll & HR solutions. Position Summary The Senior Client Manager independently serves as the primary service contact for a book ... This position is expected to consistently provide excellent customer service leadership to accounts, as well as represent client...& Working Conditions Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable… more
- South Middlesex Opportunity Council (Framingham, MA)
- …leaving/transitioning out of shelter. As stabilization caseloads vary, the Stabilization Case Manager may work as a Housing Search Specialist as determined by ... relationship with clients and schedule quarterly home visits to monitor the service plan. + Maintain monthly phone contact and re-assess, evaluate and document… more
- South Middlesex Opportunity Council (Framingham, MA)
- …will be an active participant in the 403(b) committee. Will act as a help desk for benefits questions. Why Work for SMOC? + Paid Time Off: All full-time employees ... in the 403(b) committee, work with the Voya account manager and representative for any plan issues or questions,...skills and strong attention to detail. + Excellent customer service skills and external vendor interface . + Must… more
- South Middlesex Opportunity Council (Worcester, MA)
- …of Housing and Community Development. Case Management will include assessment, service plan development, and budget development as well as making referrals ... skills + Bilingual preferred Organizational Relationship: Directly reports to Program Manager or Case Management Supervisor. Indirectly reports to Program Director… more
- Lowe's (Hudson, MA)
- …cash in the bank, and handles register pulls and loans + Monitors Customer Service desk activity, supporting when needed + Performs payroll closeout process + ... Service and Returns Desks, Head Cashier posts, PUIS Desk , Money Room) + Researches shortages or overages, deposits...these activities during the overnight shift during which this manager is often the only key carrying manager… more
- YWCA Central Massachusetts (Worcester, MA)
- …Based Service Court Advocate Department: Domestic Violence Reports to: Manager of DV Services Effective Date: November 2025 Schedule: Monday through Friday, ... monthly statistics for program evaluation and reporting. + Attend agency meetings, in- service training + Develop and maintain community resource contacts to enhance … more
- Main Street Bank (Marlborough, MA)
- …and transaction processing. + Adapts to various roles, including operating a Customer Service desk , lobby window, or drive-up services, as needed. + Maintains ... - $23.00 Hourly Level Experienced Position Type Full Time Category Customer Service Description Title: Personal Banker I FLSA Status: Non-Exempt Employment Status:… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- The Field Office Support Lead (End User Service Lead - Field Support Manager ) provides senior-level end-user technical support and leadership for CASTLE-NET ... offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as...of experience in field support, end-user services, or help desk + Minimum 2 years of supervisory or team… more
- BJs Wholesale Club (Framingham, MA)
- …vary by position. Job Summary Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing ... Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and… more
- Fallon Health (Worcester, MA)
- …continually rated among the nation's top health plans for member experience, service , and clinical quality. We believe our individual differences, life experiences, ... LinkedIn. **Brief summary of purpose:** Under the direction of the Manager 's, the Eligibility and Revenue Operations Representative supports Fallon Health's mission,… more
- H&R Block (North Attleboro, MA)
- …of H&R Block + Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the ... Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- YWCA Central Massachusetts (Worcester, MA)
- …Negligible Category Nonprofit - Social Services Description Job Title: Community Based Service Advocate Department: Domestic Violence Reports to: Manager of DV ... am - 4:30 pm Remote Position: No Job Summary: As a Community Based Service Advocate, you will provide critical services to victims of domestic violence to include… more
- Hannaford (Uxbridge, MA)
- …* Observe and follow all company policies and established procedures. * Clean Service Desk /Kiosk. * Maintain a neat, well-groomed personal appearance at all ... by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Process all of the various types of… more