• ServiceNow Virtual Agent

    Ford Motor Company (Atlanta, GA)
    …part of this transition, we're migrating our current enterprise chatbot, "Blu," to the ServiceNow Virtual Agent (NLU). We will continuously improve the Chat ... Intelligence, Large Language Models, Natural Language Processing, Machine Learning + ServiceNow Virtual Agent Designer, NLU Workbench, Flow Designer, AI… more
    Ford Motor Company (10/31/24)
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  • Sr. ServiceNow CSM Architect

    Capgemini (Atlanta, GA)
    …and Telephony System design and integration . Experience in designing Virtual Agent /Chat Bot solutions with both ServiceNow native tools and . Good ... work in both corporate and franchise models . CSM Suite Certification . ServiceNow Certified Application Developer **Bonus Points** . Proficient in Service… more
    Capgemini (08/30/24)
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