- MSys Inc. (Dover, DE)
- Job summary: Title: Help Desk Analyst - Hybrid Location: Dover, DE,...This is an elevated Tier 1 Service Desk role that is 95% phone support for ... critical thinking. + Responsible for the execution of DTI Service Desk contact, problem, incident and request...incidents to designated level 2 and level 3 help desk support entities. + Responsible for reporting… more
- Evolent (Dover, DE)
- …and/or Microsoft Azure - Application Insights is preferred + JIRA Service Desk ticketing system/Confluence experience is preferred **Technical Requirements:** ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support ** is a highly motivated...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more