- UKG (Ultimate Kronos Group) (Lowell, MA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- S&P Global (Cambridge, MA)
- …training in de- escalation techniques to effectively deal with conflicts + People manager and prioritization of security backlog: lead and work alongside a ... team of 2-5 security engineers who are passionate about cutting edge advancements in technology + Maintain a GenAI security posture: Help establish and enable a GenAI security posture at an enterprise scale and have complete oversight of the AI Accelerator… more
- Covenant Health (Nashua, NH)
- …operations and any associated projects or assignments. In partnership with the Manager /Director, the Lead provides oversight of the daily administrative ... it relates to the position. Summary The Practice Operations Lead functions as a part of the Integrated Medical...Manager /Director updated on significant operational issues that require escalation via daily Huddles. + Serves as the on-site… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …concepts, practices, and procedures related to enterprise IAM engineering. The Technical Manager will lead the team in resolving diverse challenges creatively, ... cardiopulmonary and respiratory conditions. Job Type Remote Job Summary The Technical Manager , Identity and Access Management (IAM), is responsible for leading the… more
- TD Bank (Methuen, MA)
- …you more specific details for this role. **Job Description:** The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and ... differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the...and compliance requirements are met + Acts as an escalation point for Customer problem resolution - identifies how… more
- LogixHealth (Bedford, MA)
- …GA, MI, MO, NC, NH, OH, OK, TN, TX, WI, AND WV Purpose The Manager , Provider Enrollment is responsible for assigned functions and oversight of daily operations. The ... Manager , Provider Enrollment oversees process, work and performance of...Communication: Identify and concisely communicate any matters that may lead to enrollment and/or cash flow delays or losses… more
- FirstLight Fiber (Bedford, NH)
- FirstLight Fiber is seeking an experienced Manager of Support to join our Operations team. Cloud and Monitoring Support Manager SUMMARY: Our Operations team is ... customer onboarding, and setup + Participate in project planning and execution; lead efforts to resolve key project conflicts and establish appropriate resolution… more
- MIT Lincoln Laboratory (Lexington, MA)
- Position Description The Cyber Security Vulnerability Management Team Lead will provide leadership and direction in the day-to-day management of the vulnerability ... Cyber Security Vulnerability Management Infrastructure. The Cyber Security VM Team Lead will provide oversight, technical leadership and vision, with respect to… more
- Cengage Group (Manchester, NH)
- …among others. In close collaboration with the Sr. Privacy Counsel, the Privacy Program Manager will have the opportunity to help build and lead a world-class, ... assess potential privacy risks, and effectively manage response, remediation, and escalation . + Establish and maintain a structured framework for tracking,… more
- Amazon (North Reading, MA)
- …and fun. Amazon Robotics is seeking a talented and motivated Senior Product Manager - Technical who will be working with the AR Sortation product development ... and launch efforts. - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus… more
- Amazon (North Reading, MA)
- …across the Amazon supply chain. Our Finance team is currently seeking a Finance Manager with a proven ability to work within a dynamic environment and partner with ... able to work effectively autonomously. Key job responsibilities As a Finance Manager , you will collaborate directly with key business stakeholders to provide… more
- AbbVie (Waltham, MA)
- …a highly motivated individual to join our Precision Medicine team as a Manager , Companion Diagnostics Operations. The CDx Operations Manager will work closely ... programs in early and late stage oncology clinical development. + Lead and coordinate resources from multiple functional areas (Biomarker research, Regulatory,… more
- Eastern Bank (Medford, MA)
- As an Operations Manager within Lockbox, you are a key member of the Operations division management team, responsible for the day-to-day production and workflow of ... sets, and data integrity and quality control standards. **Major Responsibilities** Primary lead for managing and directing the daily processing of the Lockbox Mail… more
- H&R Block (Dracut, MA)
- …are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk, providing phone ... to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General... to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact… more
- H&R Block (Raymond, NH)
- …are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk, providing phone ... Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General... to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact… more
- TD Bank (Salem, NH)
- …meeting Operational, Customer and Sales objectives. In the absence of any other manager , the Store Supervisor is expected to manage the Store and have the ... with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- UKG is seeking an experienced Manager to join our dynamic Digital team to play a critical key role in transforming our enterprise systems landscape. This role ... business requirements and help drive strategic outcomes. This Senior Manager is responsible for leading a team of Senior...UKG's business solutions for growth. Responsibilities: * Team Leadership: Lead and mentor a team of 6-10 Business Systems… more
- C&W Services (North Andover, MA)
- …of North America Customer Fulfillment teams + Act as first level escalation support for the inventory control and maintenance planning technicians during and ... and partner with the operations team to prioritize work and improvements. + Lead the Root Cause Analysis and Permanent Corrective Action activities at the site.… more
- Harvard University (Cambridge, MA)
- 67423BRAuto req ID:67423BRJob Code:384061 IT Manager Department Office Location:USA - MA - Cambridge Business Title:Senior Director, Network ServicesSub-Unit: Salary ... as Zoom Phone or Microsoft Teams Phone. + Availability for operational escalation and crisis management. + Exceptional strategic planning and communication skills.… more
- TD Bank (Middleton, MA)
- …key role in Customer assessments, proactively identifies Customer solutions and lead -focused outbound sales activities + Evaluates issues, errors and problems based ... their needs + May act as a point of escalation for Customer questions or concerns + May perform...have regular career, development, and performance conversations with your manager , as well as access to an online learning… more