- Carrington (Atlanta, GA)
- …Must be able to work Pacific Standard business hours.** The Mortgage Servicing Customer Advocate will be responsible for resolving and responding to escalated ... or complex customer complaints from various channels, including internal departments or...media and third-party agencies. + Interface with customers and customer representatives regarding escalated complaints; determine and communicate next… more
- Graphic Packaging International, LLC (Atlanta, GA)
- Customer Advocate II Requisition ID: 6618 Location: Atlanta, GA, US, 30328 Department: Customer Service Travel: Up to 25% **If you are a GPI employee, please ... initiatives + Develop strong relationships with internal and external customer contacts + Liaison between GPI and our ...customer contacts + Liaison between GPI and our customer on all aspects of account management + All… more
- Sage (Lawrenceville, GA)
- Customer Success Advocate - Sage Intacct Job Description: We are searching for a Customer Success Advocate (CSA) to work as part of the Customer ... at Sage Intacct. Our team is focused on improving Customer Satisfaction as measured by our Net Promoter Score...churn by improving product adoption, and promoting Sage Intacct's Customer for Life program as it relates to … more
- Verint Systems, Inc. (Atlanta, GA)
- … service based on strong product and industry knowledge and assumes the " customer advocate " role for escalations, upgrades, services engagements. + Ensures ... + 5-7 years' experience in a client facing role utilizing either Customer Advocate Expertise or Account Management. + Ability to manage client relationships and… more
- Rocket Software (Atlanta, GA)
- …performance indicators (KPIs) and progress toward revenue targets and objectives. + Customer Advocacy: Advocate for Rocket customers, ensuring they experience ... they're doing!** **Job Description Summary:** As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a strategic partner to the… more
- Verint Systems, Inc. (Atlanta, GA)
- …feedback and recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage account escalations as ... CSM) is a strategic role that serves as our number one customer and company advocate . The role displays superior customer management and consultancy skills,… more
- Amazon (Atlanta, GA)
- …architectures on AWS for data, analytics, and AI workloads. As a trusted customer advocate , you will help organizations understand best practices around advanced ... data. A core part of your role is acting as a trusted customer advocate , helping organizations understand best practices for cloud-based data, analytics, and AI… more
- GovCIO (Atlanta, GA)
- …a member of the extended Product Management function, the PDO is the team's primary customer advocate as it relates to the product. + Responsible for daily ... by each assigned delivery team. + Serves as the primary customer advocate with relation to the assigned product(s). + Proactively disseminate information… more
- Amazon (Atlanta, GA)
- …systemically important global financial services industry (FSI) customers. As a trusted customer advocate , the solutions architect will help these organizations ... C-suite (CIO, CTO, CISO, etc.) and Enterprise architects; understand the customer 's technology challenges; dive deep and understand stated, unstated business needs,… more
- Intuit (Atlanta, GA)
- …accounting industry in a people leadership role. The ideal candidate is a: + Customer Experience Advocate : 7+ years of leading customer experience, removing ... Overview Join the Intuit Customer Success team as a Group Manager of...of managers and their experts. You will be the advocate and voice of this growing team, and a… more
- Amazon (Atlanta, GA)
- …skills. Lead and support a regional management team of practice managers who cover major customer groupings. Be a customer advocate - Work with AWS ... and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for...base and are obsessed about strong success for the Customer . Our team collaborates across the entire AWS organization… more
- HealthEdge Software Inc (Atlanta, GA)
- …delivery model.Youwill bea voiceof the customer , as well as a customer advocate , relaying thecustomer's experiences and feedback internally and deriving ... of contact fortheir assigned customers, working within a multidisciplinary, team-based customer delivery model. Reporting to theVPof Customer Operations,… more
- CH Robinson (Atlanta, GA)
- …Protection and Partner Government Agencies (PGA). You'll serve as a knowledgeable customer advocate , committed to providing excellent levels of customer ... as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer... customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution… more
- Celestica (Atlanta, GA)
- …Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. ... Overview** **Functional Area:** OPS - Operations **Career Stream:** CPM - Customer Program Management **Role:** Director 1 **Job Title:** Global Business Office… more
- Intuit (Atlanta, GA)
- …mindset - The ability to always wear the customer 's hat and be a customer advocate first* Proven track record of delivering results and scaling products to ... mission will be to optimize every touchpoint of the customer journey, from initial demand generation and acquisition through...be a leader of leaders responsible for re-imagining the Customer 's initial journey with Mailchimp to create a bold… more
- Intuit (Atlanta, GA)
- …- The ability wear the customer 's hat at all times and be a customer advocate first + Proven track record of delivering results and scaling products to ... our email marketing platform and build out a delightful customer experience . In this pivotal role, you will...build a hyper-personalized experience that feels unique to each customer . You will manage a distributed team of product… more
- HealthEdge Software Inc (Atlanta, GA)
- …create andmaintainSuccess Scorecards + Coach customers onHealthEdgebest practices and advocate for customer needs withinHealthEdge + Communicate consistently ... this role, you will develop a deep understanding of customer business models and become a subject matter expert...member experience. **What you will do** **:** + Intake customer service requests, product inquiries and system errors; resolve… more
- Onit (Atlanta, GA)
- …be required to interact with cross-functional team members throughout the company to advocate for customer needs * Ability to comfortably engage in conversations ... Our team is looking for our next Customer Success Manager to continue developing ongoing relationships...Departments worldwide today. We pride ourselves on being a customer focused organization starting with our implementation process all… more
- Innomotics LLC (Atlanta, GA)
- …all levels of customer relationships / engagements + Be a customer advocate and build Win/Win **Your profile.** **Required Knowledge/Skills, Education, and ... life cycle. + Develop an intimate knowledge of assigned customer needs and competitors, identify customer trends...of assigned customer needs and competitors, identify customer trends and drivers, and formulate and implement a… more
- Amazon (Atlanta, GA)
- …drive revenue growth across a broad set of customers. As a trusted customer advocate , you will help organizations understand best practices around advanced-based ... other teams to craft highly flexible, and resilient architectures that address customer business problems and accelerate the adoption of services. In collaboration… more