- Warner Bros. Discovery (Atlanta, GA)
- …are supported, here you are celebrated, here you can thrive. **Your New Role ** The Lead , Service Level Management will play a pivotal role within the ... managers, service architects, and external suppliers. The Lead , Service Level Management will...+ Participate in the design, implementation, and evolution of SLA and OLA frameworks that deliver consistent, timely, and… more
- Capgemini (Atlanta, GA)
- …key role in the CIS Pre-Sales and Solutioning organization reporting into regional/global level . Solution Lead is usually involved in medium to large multi-tower ... Reviews and inputs to the contract schedules, SoW and SLA among other documents . Supports Tower Lead...Requirement for client facing skills will vary with an entry- level Solution Lead being required past client-facing… more
- Amazon (Atlanta, GA)
- …will need to be aware of operations metrics like productivity, quality and service level agreement ( SLA ). The content lead will be measured on compliance ... Amazon - Middle Mile is seeking a Digital Content Lead to assist with creating engaging content to drive...to these metrics, SLA requirements, QA guidelines, team and personal goals. *… more
- Fujifilm (Atlanta, GA)
- …use the FUJIFULM knowledge resources to identify known issues. + Adheres to custom Service Level Agreement ( SLA ) requirements to timely escalate issues when ... **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical,...for continued business needs. This could be implementation or service related. + Works with team members to train… more
- Cognizant (Atlanta, GA)
- … Management: Ensure response and resolution times meet the contractual Service Level Agreements (SLAs). **Application & Infrastructure Monitoring** **Proactive ... and client. In a Managed Services environment, the technical lead acts as the bridge between Level ...technical lead acts as the bridge between Level 1/2 support teams and the core engineering/development teams.… more
- GovCIO (Atlanta, GA)
- …Cloud Environment (C2E) customer projects within the AWS/Azure cloud environments. Reviews all Service Level Agreements ( SLA ), Addendums, and cost estimates ... **Overview** GovCIO is currently hiring for C2E Support Lead to oversee the management of all C2E...discipline. + Program Management Professional (PMP) Certification or DAWIA Level III in Program Management. + Ability to relate… more
- Lumen (Atlanta, GA)
- …Operations, you will be the operating backbone for our Public Sector Service Delivery organization. You'll lead the transformation portfolio-driving operating ... & Education (SLED) and Federal customers. You will partner closely with Service Delivery leaders, Digital/AI Centers of Excellence, IT, Product, Finance, and HR… more
- Capgemini (Atlanta, GA)
- …to understand and identify non-standard requirements and/or draft Statements of Work / Service Level Agreements and able to review service credits/penalties ... description:** What do you need to start? An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought leadership in technical… more
- Verint Systems, Inc. (Atlanta, GA)
- …strategic and hands-on functional leadership across modules including AP, AR, FA, GL, SLA , OM, EBTAX, AGIS, CM, Configurator, and Service Contracts, Install ... OAC, ORBIT, Cubes. **Principal Duties and Essential Responsibilities:** + Lead and manage a global team (employees and contractors)...expertise in GL, AP, AR, FA, CM, OM, Inventory, Service Contracts, EBTAX, AGIS, SLA and HCM… more
- Ricoh Americas Corporation (Atlanta, GA)
- …Services, Managed Print Services, Hospitality, Imaging and Mail Services through SLA results and client feedback. Responsible for selecting and assessing talent, ... priorities. + Fosters an inclusive and high performing team environment in which SLA objectives are met. + Expert knowledge of Ricoh's products and offerings.… more
- NextEra Energy (Atlanta, GA)
- …Ensures proper staffing, training, and process regimen to ensure Timeliness, Quantity, and Quality Service Level Agreements ( SLA 's) are met and exceeded + ... exceptional customer experiences, join our team today. **Position Specific Description** Lead end-to-end natural gas pricing for C&I customers across multiple… more
- EMCOR Group (Atlanta, GA)
- …overall objectives and performance metrics. + Use a collaborative process to review each Service Level Agreement ( SLA ) and Key Performance Indicator (KPI) to ... for each of the critical services in the event they cannot be achieved. ** Service Level Agreements.** Measuring performance is critical in our ability to… more
- Truist (Atlanta, GA)
- …experience in software engineering, with a strong track record of enterprise-scale service delivery in production environments. + Expert- level proficiency in ... We are seeking a seasoned and hands-on Senior Software Engineer to lead the design and implementation of enterprise-grade microservices and platform capabilities… more
- Travelers Insurance Company (Norcross, GA)
- …Lead daily distribution of workload, equipment and technologies ensuring all schedules and/or Service Level Agreements ( SLA 's) are met. + Work with ... and other resources across the enterprise. As a Team Lead , Print Center, you will perform and lead...management and vendors to resolve. + Work with vendor service personnel and vendors to resolve more complex issues… more
- ABM Industries (Atlanta, GA)
- …Evaluate and recommend next-generation firewall (NGFW) and threat prevention technologies. * Lead architecture reviews and risk assessments for new network and cloud ... engineering, cloud operations, SOC, and application security teams. * Provide expert- level guidance on secure network segmentation, micro segmentation, and zero… more
- CompuCom (Atlanta, GA)
- …on time. + Monitor and report on service performance against agreed SLAs ( Service Level Agreements). + Drive service improvement initiatives to enhance ... We're looking for an experienced **Operations Support Manager** to lead the delivery of day-to-day services for our clients'...management + Minimum of 5 years of experience managing service delivery performance, including SLA adherence and… more
- Deloitte (Atlanta, GA)
- …Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence and engage actively with clients ... summary As part of our Enterprise Operations as a Service team, professionals engage in both the technical and...with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects… more
- Metro One Loss Prevention Services Group (Atlanta, GA)
- …as required. + Perform operational and oversight responsibilities as required to ensure all Service Level Agreements ( SLA 's) are met. + Support the ... inputs to operational success. The Workforce Administrator will perform service level risk assessments and provide mitigation...and take appropriate actions to mitigate any impact. + Lead meetings with WFC and other departments (i. e.,… more
- Oracle (Atlanta, GA)
- …expertise with Oracle Fusion applications. **Responsibilities** **Key Responsibilities** + Lead client workshops and requirements analysis for ** service ,** ... **Job Description** As a ** Service Logistics Functional Consultant** , you will be...HVAC, industrial equipment). + Knowledge of **contracts, warranty, and SLA -driven logistics** . + Exposure to AI/ML for parts… more
- Lumen (Atlanta, GA)
- …in place to allow informed business decisions and to support performance management and SLA adherence at a department level . + Carries out continuous improvement ... for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of Security and...company. **The Main Responsibilities** + Accountable at the NAO level for AI Center of Excellence and business intelligence.… more