- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- CACI International (Forest Heights, MD)
- …CACI is seeking an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- BAE Systems (Washington, DC)
- …Skills** **Preferred Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified ... IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will… more
- SAIC (Washington, DC)
- …will diligently oversee the adherence to Service Level Agreements (SLAs),meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... they are met or exceeded to meetcustomer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPSto gauge… more
- CompuCom (Annapolis, MD)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Leidos (Camp Springs, MD)
- …in enterprise Information Technology ( IT ) Change Management , metrics and reporting, IT Service Management ( ITSM ) process management , or ... other relevant experience required with strong skills in the use of Service Management tools, such as ServiceNow or Remedy. + ITIL certification required or the… more
- Amentum (Washington, DC)
- …guidance + Experience creating and executing federal technology roadmaps + Familiarity with IT service management ( ITSM ) practices, particularly aligned ... integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery.… more
- Leidos (Arlington, VA)
- …best practices. + Demonstrated experience in IT Enterprise Service Delivery, IT Service Management ( ITSM ), and ITIL frameworks within the ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for a high-visibility government program. Position Overview The… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- ManpowerGroup (Washington, DC)
- …brings strong hands-on experience with **ServiceNow EC Pro** , ServiceNow Portal Development, and ** IT Service Management ( ITSM )** , along with the ... experience with: + ServiceNow Platform + ServiceNow Portal Development + ServiceNow ITSM + **ServiceNow EC Pro (required)** + Strong understanding of web development… more
- Ensono (Annapolis, MD)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …industry-accepted standards and best practices related to Information Management Operations and IT Service Management ( ITSM ) best practices. + ... Competitive Range partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. We aim to help you develop and expand… more
- SAIC (Washington, DC)
- …and coordinate system changes. **Qualifications** + Active TS/SCI with Polygraph. + Experience with IT Service Management ( ITSM ). + Experience with ... effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS. The ideal… more
- BAE Systems (Washington, DC)
- …+ Bachelors degree with 14-17 years or more relevant work experience. + Experience with IT Service Management ( ITSM ). + Experience with ServiceNow ... focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/modernize. The ideal candidate… more
- Koniag Government Services (Washington, DC)
- …systems. + Experience with troubleshooting IT hardware. + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... years of experience with IT or computer information...culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more
- TekSynap (Arlington, VA)
- …accepted standards and best practices related to Information Management Operations and with IT Service Management ( ITSM ) best practices. + Knowledge ... and written communication experience with the highest levels of management . + Must have knowledge in operating and maintaining...in handling and managing incidents and service requests for activities such as changes, problems, configurations,… more
- BAE Systems (Washington, DC)
- … IT processes align with business needs, monitoring performance, and supporting core IT service management functions like incident, problem, and change ... planning, integration, management , and tracking of end-to-end IT service delivery. Also support the development...tasks which include managing and maintaining assets required for IT service delivery. As an ** ITSM… more
- BAE Systems (Washington, DC)
- …+ Strong proficiency in database technologies (eg, SQL Server, PostgreSQL) and ITSM server management tools, with experience in proactive monitoring and ... Description** **Join a Team that's Shaping the Future of IT Support** At BAE Systems, we're passionate about delivering...our customers to achieve their missions. As a **Principal ITSM System Administrator** , you'll play a critical role… more