- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams,… more
- AeroVironment (Arlington, VA)
- …reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- TEKsystems (Odenton, MD)
- …years with AA degree - 8 years if working towards any type of degree Skills Help desk support, Help desk , Troubleshooting, Customer service, Windows 10, ... as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier... capability Requirements: 1) Must have an active TS/SCI 2 ) Security+ CE 3) Service Desk experience… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations Analyst...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- General Dynamics Information Technology (Arlington, VA)
- …Family:** Technical Support Services **Skills:** Call Support,Communication,Computer Hardware, Help Desk Support,Trouble Ticketing **Certifications:** CompTIA ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using...+ Use the ticketing system to: + Proactively check help desk queue for new emails and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have ... center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced troubleshooting… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... Administrator Level 2 ","companyName":"Jovian Concepts,… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …<\/li>\n + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... <\/span><\/li>\n + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- Epsilon, Inc (Arlington, VA)
- …at least two areas: network administration, system administration, cybersecurity operations, or enterprise help desk support + 2 -3 years of managing ... international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure… more
- Chenega Corporation (Washington, DC)
- …of relevant experience (unfinished college time can be counted as experience). + Experience providing Tier II help desk or desktop support in an enterprise ... specific focus on FCC auction operations. This role supports Tier II desktop and end-user services, including daily system...Other duties as assigned. **Qualifications** + Bachelor's degree with 2 + years of relevant experience; OR + High School… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability to provide technical directions and ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- TekSynap (Arlington, VA)
- …Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 **Overview** We are seeking individuals who are ... interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will provide the job description and requirements. This… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more