- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Chenega Corporation (Arlington, VA)
- …solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear documentation of ... **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military… more
- TEKsystems (Odenton, MD)
- …as part of a customer self-help capability Requirements: 1) Must have an active TS/SCI 2 ) Security+ CE 3) Service Desk experience Intermediate level degree + ... Description We are in search of a junior level service desk specialists to perform within password...as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using...to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- Insight Global (Arlington, VA)
- …similar). o Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per ... Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * 2 -5 years of senior helpdesk/ service desk … more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT… more
- BAE Systems (Washington, DC)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service...Science, or a related field (or equivalent experience) + 2 years of experience in Tier and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- NANA Regional Corporation (Arlington, VA)
- …+ Develop expertise in the software tools. + Travel up to 25% to deliver training. **Help Desk Support:** + Provide Tier I and Tier II help desk ... Suvi is seeking a Technician (Field Service Representative) to support our government client in...client in Arlington, VA. This role provides training and desk -side support. To join our team of outstanding professionals,… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... using IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- Leidos (Arlington, VA)
- …Services to support program objectives. Key Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment + ... for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable … more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... two areas: network administration, system administration, cybersecurity operations, or enterprise help desk support + 2 -3 years of managing technical teams with… more
- TekSynap (Washington, DC)
- …2 /3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/ 2 support services, end-user support, Desktop ... technical and financial reports (weekly/monthly) **We are going after 2 Functional Categories and need a Program Manager for...to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's… more
- Chenega Corporation (Washington, DC)
- …relevant experience (unfinished college time can be counted as experience). + Experience providing Tier II help desk or desktop support in an enterprise IT ... Headquarters, with a specific focus on FCC auction operations. This role supports Tier II desktop and end-user services, including daily system readiness checks and… more