- Merck & Co. (Durham, NC)
- …GLPs, international regulations and our Company's guidelines, policies and procedures Advocate for maintaining a safe work environment Meeting and driving projects ... subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. - If you have been… more
- Lenovo (Morrisville, NC)
- …(https://news.lenovo.com/) . **Description and Requirements** The Customer Success Advocate (CSA) will proactively monitor service cases to identify ... NA ISG Services Customer Success Advocate **General Information** Req...work experience + 7-10 years of experience in IT, Customer Service or Operations, preferably in the… more
- MetLife (Durham, NC)
- …NC. Summary of Responsibilities Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex ... Job Title Customer Care Advocate Job Location Cary,...The candidates selected for this position will be providing customer service to inbound customers calling our… more
- Lumen (Raleigh, NC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate I is a customer -facing role that ensures our small ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- SHI (Raleigh, NC)
- …business applications, ERP (Microsoft D365 F&O) and CRM (Microsoft D365 Sales, Marketing, and Customer Service ) + Strong advocate for adherence to standards, ... oversee every stage of the delivery for Sales, Marketing, and Customer Service solutions within CRM platform, from analysis, design, delivery, to deployment.… more
- Sharecare, Inc. (Raleigh, NC)
- …problem solving skills. + Exceptional oral, written, and presentation skills. + Excellent customer service skills and ability to adapt approach to various ... periods of time. + Ability to meet established deadlines and handle multiple customer service demands from internal and external customers, within set… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …team that delivers on the execution of payroll processing, tax withholding, compliance, and customer service for US employees. The Senior Manager is expected to ... for approximately 11,000 employees across multiple states. + Deliver high-quality customer service using modern technology (eg, virtual agents), developing… more
- Cabela's (Cary, NC)
- …to arrival to expedite the process at basspro.com/careers.** **_POSITION SUMMARY:_** The CLUB Customer Service Outfitter provides world class customer ... FUNCTIONS:_** + Supports a strong commitment to world class customer service and ensures a pleasant and...Provides peer coaching, recognition, and support as a CLUB advocate and representative. + Provides service to… more
- Confluent (Raleigh, NC)
- …build state-of-the-art data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Verint Systems, Inc. (Raleigh, NC)
- …feedback and recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage account escalations as ... a strategic role that serves as our number one customer and company advocate . The role displays...afternoon, etc. + Ability to effectively and successfully handle customer service issues and conflict situations +… more
- Confluent (Raleigh, NC)
- …data streaming platforms! Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...(CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective… more
- Lumen (Raleigh, NC)
- …and identifying areas for service improvement opportunities. + Serves as customer advocate , technical resource, and Subject Matter Expert for internal ... assigned customers within Lumen by serving as the critical customer advocate and liaison for large strategic...to assist operational and sales teams in setting proper customer expectations based on defined Service Level… more
- Sunrun (Raleigh, NC)
- …escalated customer issues and complaints through the delivery of exceptional customer service and support by utilizing strong verbal and written ... diplomacy to avoid social media and other escalations. + Advocate for the customer across all functional...diploma or equivalent + Minimum of 5 years of customer service experience, preferably in technical support.… more
- Confluent (Raleigh, NC)
- …relationship with Confluent. + Experience with the sales discovery process and customer service escalation models. + Experience running Executive level reviews ... customers to become strong advocates on behalf of Confluent. + Champion and advocate for Enterprise customer requirements within Confluent. + Contribute to… more
- Rocket Software (Raleigh, NC)
- …through improving operational efficiencies, empowerment of staff, effectiveness of service delivery, and customer satisfaction and retention. **Essential ... performance indicators (KPIs) and progress toward revenue targets and objectives. + Customer Advocacy: Advocate for Rocket customers, ensuring they experience… more
- Lenovo (Morrisville, NC)
- …with Project Management or Program Management. + Previous experience in a Customer Service , Field Technician, or Account Management role. **Preferred ... The SEM manages customer escalations and acts as the customer 's advocate . + Ensures effective ownership, communication, coordination, and facilitation… more
- Lenovo (Morrisville, NC)
- …program management + 3+ years of experience in escalation management in an IT customer service enviorment + 3+ years of client management experience **Preferred ... The SEM manages customer escalations and acts as the customer 's advocate . + Ensures effective ownership, communication, coordination, and facilitation… more
- Armstrong McGuire (Raleigh, NC)
- …for new member attainment and existing member renewals. + Assist with management of customer service management and new member onboarding. + Develop and manage a ... Are you passionate about helping businesses thrive? Are you an energetic advocate for offering resources, programs and promoting professional development in the… more
- Red Hat (Raleigh, NC)
- …of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat * Collaborate with the engineering, research ... for the Red Hat infrastructure portfolio. At Red Hat, customer support includes far more than just "break-fix" solutions....'s environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll… more
- Benco Dental (Raleigh, NC)
- …- includes Virginia and North Carolina - Wilmington to Raleigh) Regional Sales Manager and Customer Advocate at Benco Dental At Benco Dental, our company is our ... years Position Summary: As the Regional Sales Manager and Customer Advocate , you will be responsible for...Do YOU Possess These Skills and Attributes? + Incredible customer service skills- including experience in building… more
