- Verint Systems, Inc. (Oklahoma City, OK)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Oklahoma City, OK)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Oklahoma City, OK)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- Lincoln Financial Group (Oklahoma City, OK)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- US Bank (Oklahoma City, OK)
- …The schedule will consist of two evening shifts and three day shifts. As a Call Center Customer Service Collector, you are the first point of Contact for our ... Plan **What is it like to be a Call Center Customer Service Collector** - https://www.youtube.com/embed/mDFks9QxNvA (https://www.youtube.com/embed/mDFks9QxNvA%22) **Basic Qualifications**… more
- CVS Health (Oklahoma City, OK)
- …skills. + Requires in-depth knowledge and specific experience on workforce management applications in both contact center and back-office environments. ... Verint I360 preferred + Experience in PBM workforce management solutions and operations ( contact center and back-office solutions) **Skill in:** + Small… more
- PSI Services (Oklahoma City, OK)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- Hilton (Oklahoma City, OK)
- …new process rollouts, improvements, and innovations\. It is critical to understand the contact center business and the ability to partner with teams across ... minimum qualifications:** + Two \(2\) years of experience working in a high\-volume contact center that handles inbound and outbound communication via telephone,… more
- Humana (Oklahoma City, OK)
- …IT Service Management (ITSM) practices, ServiceNow product owners, Customer Experience Center Platform team ( contact center ), and other product teams ... role focuses on enhancing the experience of our diverse workforce , which includes members from contact centers,...success of solutions pursued. + Interact directly with senior management to advise on and obtain input for evolving… more
- Aerotek (Oklahoma City, OK)
- …Inc. has built a reputation for providing the highest-quality staffing and workforce management solutions. With deep expertise in the manufacturing, logistics, ... onboarding paperwork is completed in a timely manner Lifecycle Management + Serve as contact for contractor... for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues (adjustments, lost… more
- CVS Health (Oklahoma City, OK)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- Black & Veatch (Oklahoma City, OK)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... development, and career advancement to allow for continuous professional development. Our management is committed to the latest advances in technology, above class… more
- Pearl Interactive Network (Oklahoma City, OK)
- …goals for business growth and success. **Job Requirements:** + 10 years of Contact Center operations experience. + Experience managing or implementing Contact ... strategic leadership ability confidence, and executive presence. + Proven experience as contact center VP Operations or relevant role. + Track record… more
- Evolent (Oklahoma City, OK)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Oklahoma City, OK)
- …+ Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and ... + Minimum of 3-5 years' of industry experience + Understanding of Workforce Management and/or Quality Monitoring solutions + Proven experience demonstrating… more
- Pearson (Oklahoma City, OK)
- …and strong performance history. + Coach direct reports on sales strategy, pipeline management , opportunity management , and career development. + Meet with sales ... proven record of success. + 2+ years of leadership and/or people management experience leading professionals. + Experience selling to executive decision-makers in a… more
- Amazon (Oklahoma City, OK)
- …calendars and scheduling with diplomacy and discretion - Coordinate closely with Workforce Management , Recruiting, Maintenance, Human Resources, and other teams ... The Administrative Assistant will support the General Manager and fulfillment center Operations team. The successful candidate will be highly organized, extremely… more
- ISC2 (Oklahoma City, OK)
- …knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve ... unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you...people strategy. The HRBP is the prime point of contact for assigned business leaders and leads assignments of… more
- Interior, Bureau of Indian Affairs (Oklahoma City, OK)
- …more information visit: http://www.opm.gov/rif/employee\_guides/career\_transition.asp . Under the Land Management Workforce Flexibility Act (LMWFA) two groups ... in the following areas: 1) booking and release procedures; 2) inmate behavior management ; 3) leadership; 4) crisis prevention and intervention; 5) inmate health care… more
- Federal Aviation Administration (Oklahoma City, OK)
- …Interagency Program Support Subteam, AJW-L533. Responsibilities Supports the FAA Logistics Center (FAALC) by inputting and maintaining data within custom designed ... for budget, performance, and time. Develops international reports to support management decisions and analysis. Maintains, and implements databases to measure the… more