- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling… more
- Kyndryl (New York, NY)
- …and lead the migration and modernization of on-premises contact center solutions to cloud-based platforms. + Collaborate with cross-functional teams to identify ... a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our team. The ideal...in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact… more
- Hilton (Trenton, NJ)
- … experience with an eye toward innovation, simplifying and enhancing guest and agent support, while ensuring our call center goals are accomplished\. **HOW ... the most impact + Collaborate with software engineering, experience design, contact center strategy, operations and analytics teams to lead product strategy… more
- Hilton (Trenton, NJ)
- …drive forward the Hilton customer support experience, simplifying and enhancing guest and agent support, while ensuring our call center goals are accomplished\. ... **What your day\-to\-day will be like:** + Create and lead strategic roadmap for contact center tools...+ Strategy and implementation of self\-service, customer \(guest and agent \) use of the tools and automation through all… more
- Cardinal Health (Trenton, NJ)
- …issues, researching accounts and providing resolutions in a high-volume call center . **Qualifications:** + High school diploma, GED or equivalent, or equivalent ... preferred + 2-4 years experience in high volume call center preferred where communication and active listening skills have...Role:** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of… more
- American Express (New York, NY)
- **Description** **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join ... is seen, heard and feels like they belong. Join Team Amex and let's lead the way together American Express Travel & Lifestyle Services (TLS) serves American Express… more
- PVH Corp. (Bridgewater, NJ)
- …is responsible for Application Managed Services (L2), Enterprise Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and ... groups in the sector. **What You'll Do:** + **Platform Ownership & Strategy** + Lead the ServiceNow platform as a key enabler of global service delivery, ensuring it… more
- PVH Corp. (Bridgewater, NJ)
- …is responsible for Application Managed Services (L2), Enterprise Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and ... with ITIL and industry best practices. + **Agile Product Management:** + Lead the development team in implementing ITSM solutions using agile methodologies. +… more